Service and Sales Assistant

Yugo; Kingston upon Thames; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading company in student accommodation is seeking a Sales & Service Associate in Kingston upon Thames. The role involves providing exceptional customer service, handling queries, and organizing events for residents. We're looking for an enthusiastic individual with a passion for engaging with people, good organizational skills, and a readiness to embrace an exciting new opportunity.

Benefits

Competitive salary with annual discretionary bonus

5 weeks' annual leave

Paid wellness day off ('YuDay')

Subsidised health care

Cycle to work scheme

Social events

Qualifications

• Great customer service and communication skills.
• Be super personable with a passion for engaging with people.
• Strong problem-solving and organizational skills.

Responsibilities

• Provide friendly and professional customer service to students.
• Organize social events and ensure resident welfare.
• Get involved in sales and marketing activities.

Skills

Customer service skills

Communication skills

Problem-solving skills

Organizational skills

Cultural diversity awareness

Education

Qualification in Carbon Literacy (preferred)

Tools

MS packages

Job description

Overview

• 40 hours per week
• Monday to Friday with occasional evening/weekend work during peak times
• £27,000 per annum
• Central Kingston upon Thames

We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation the heart of Kingston upon Thames.

As the Sales & Service Associate, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents - there will be lots to keep you busy!

Responsibilities

Here's what you'll do:

• Provide a friendly and professional customer service to students living in the residences
• Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
• Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
• Follow and implement all our operating procedures
• Ensure that the safety and welfare of all our residents is always maintained
• Organise and communicate social events for residents

• Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.

Qualifications

Here's what you'll need:

• Great customer service and communication skills, being able to effectively engage with people at all levels
• Be super personable and have a genuine passion for engaging with people
• Ability to be proactive with strong problem-solving skills
• Be really organised and able to spin lots of plates at once (metaphorical plates!)
• Good working knowledge of MS packages
• Resilience and adaptability, as well as a great cultural diversity awareness

Preferred:

• A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.

And the benefits? Well apart from working with an amazing team of people you will also receive:

• Competitive salary with annual discretionary bonus
• 5 weeks' annual leave
• Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
• Subsidised Health care & employee assistant program
• Cycle to work scheme.
• Social events and more!

So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.