Service And Operations Coordinator

Spencers Recruitment; Greater London; On-site; GBP 30,000 - 36,000; Full time

Job summary

A well-established electrical services company in Borehamwood is seeking a proactive Service & Operations Coordinator. This varied and hands-on role includes scheduling and dispatching engineers, client communication, and managing invoicing alongside general office administration. The ideal candidate will have a strong administrative background, excellent organisational skills, and a proactive attitude in a fast-paced environment. Salary ranges from £30,000 to £36,000 depending on experience.

Qualifications

• Previous experience in scheduling or dispatching engineers preferred.
• Strong administrative background with invoicing experience.
• Proficient in IT systems and comfortable with new software.

Responsibilities

• Schedule and dispatch engineers efficiently.
• Act as the main point of contact for engineers.
• Prepare and issue invoices to clients.

Skills

Scheduling engineers

Client communication

Invoicing

Organisational skills

IT systems

Job description

Service & Operations Coordinator

Our client is a well-established electrical and maintenance services company based in Borehamwood, North London, seeking a proactive and organised Service & Operations Coordinator to join their growing team.

This is a varied and hands‑on role that combines engineer scheduling, client communication, and invoicing responsibilities with general office administration. You'll play a key part in ensuring the smooth running of daily operations from booking jobs and dispatching engineers to managing paperwork and supporting management with project coordination.

Key Responsibilities

• Schedule and dispatch engineers efficiently, prioritising urgent works and ensuring deadlines are met
• Act as the main point of contact for engineers, providing updates, instructions, and support
• Liaise with clients to confirm appointments, handle enquiries, and manage expectations
• Prepare and issue invoices to clients, following up where required
• Maintain accurate records of jobs, schedules, and correspondence within the company system
• Coordinate follow‑up works, materials, and any outstanding jobs
• Carry out general office administration including emails, filing, and document preparation
• Support management and the wider team with ad‑hoc operational and administrative tasks

Requirements

• Previous experience in scheduling, coordinating, or dispatching engineers (electrical, maintenance, FM, plumbing, or similar sector preferred)
• Strong administrative background with experience in invoicing and office processes
• Excellent organisational skills and the ability to manage multiple priorities
• Confident communicator with a professional telephone manner
• Proficient in IT systems and comfortable learning new software
• Proactive, adaptable, and able to work in a fast‑paced environment

Salary / Hours

• Salary: £30,000 - £36,000 per annum (depending on experience)
• Hours: Monday to Friday, 9:00am - 5:30pm
• Location: Borehamwood, North London