Service and Diagnostic Technician

TN United Kingdom; Portsmouth; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player in the automotive sector is seeking a dedicated Service and Diagnostic Technician in Portsmouth. This exciting role involves performing high-quality vehicle services and repairs while adhering to brand standards. You will be part of a supportive team, mentoring less experienced colleagues and ensuring excellent customer service. The position offers full training and development opportunities, along with competitive benefits including generous holiday allowances and employee assistance programs. If you are passionate about automotive technology and customer satisfaction, this role is perfect for you.

Benefits

30 Days Holiday

Birthday Day Off

Discounts on Services and Parts

Referral Bonuses

Life Assurance

Pension Scheme

Employee Assistance Program

Qualifications

• Relevant automotive qualifications such as City & Guilds, BTEC, or NVQ.
• Experience in a franchise dealership with strong fault diagnosis skills.

Responsibilities

• Perform vehicle services and repairs according to brand standards.
• Support and mentor less experienced colleagues in the workshop.

Skills

Fault Diagnosis Skills

MOT Tester Qualification

Customer Service

Teamwork

Organizational Skills

Education

City & Guilds Accreditation

BTEC Accreditation

NVQ Accreditation

Job description

Service and Diagnostic Technician, Portsmouth

This position is based in Portsmouth, United Kingdom, within the automotive retail sector. The role involves carrying out vehicle services and repairs, adhering to brand standards, and providing excellent customer service.

Key Responsibilities:

• Perform vehicle services and repairs according to brand standards.
• Follow dealership processes and liaise with customers as needed.
• Support and mentor less experienced colleagues.
• Participate in regular training to update technical skills.
• Maintain a safe and clean working environment.

Qualifications and Skills:

• Relevant City & Guilds, BTEC, or NVQ accreditation.
• Experience in a franchise dealership.
• Strong fault diagnosis skills and MOT Tester qualification.
• Team player with a commitment to customer service.
• Ability to organize work and meet deadlines.

Benefits:

• Competitive salary and bonus scheme.
• Full training and development opportunities.
• 30 days holiday including Bank Holidays, plus additional days at milestones.
• Birthday day off.
• Discounts on MOTs, services, and parts.
• Referral bonuses and customer introduction incentives.
• Life assurance and pension scheme.
• Employee assistance program.

Working Hours:

Monday to Friday: 08:30 – 17:00 (with half-hour lunch)

Saturday: 08:30 – 13:00 (rotational)