Service and Customer Support Associate – 12 month FTC

Hologic; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company within the medical technology sector is seeking a Service and Customer Support Associate to join their Case Management team in Manchester. This 12-month fixed term contract enables the successful candidate to manage customer needs, coordinate communication efforts, and streamline service processes. With excellent organizational skills and a keen attention to detail, the candidate will facilitate a positive experience for customers and support internal operations effectively.

Qualifications

• Fluency in English is essential.
• Knowledge of Service Operations Process and Case Management is advantageous.
• Experience with ERP user programs is beneficial.

Responsibilities

• Coordinate internal/external communications regarding equipment transactions.
• Respond to customer inquiries via various channels.
• Prepare and maintain pricing quotes and invoices.

Skills

Microsoft Office

Time Management

Customer service

Attention to detail

Problem solving

Job description

Service and Customer Support Associate – 12 month FTC

Role location – Manchester, UK (hybrid working)

Passionately organized? Have a keen eye for detail? Fantastic communicator?

If this sounds like you then we may just have the career opportunity for you!

We are looking for a talented Service and Customer Support Associateto join Hologic EMEA Case Management team on a 12 month fixed term contract. Our Case Management Team connects and streamlines the Service processes to deliver greater efficiencies, superior analytics and, as required service front line Operations activities, to meet and exceed Customer expectations.

KEY RESPONSIBILITIES

• Case Management - coordinate internal/external communications following equipment transaction, return for repair and Inhouse repair equipment activities
• Liaise with internal Service departments to resolve customer issues
• Field Service and Customer Support - promptly respond to emails/voicemails/phone calls from team lead, peers, internal and external customers
• Work closely with the Team leader to solve customer inquiries/complaints
• Prepare and maintain pricing Quotes for Customers, ensure customer satisfaction and assist customers in finding products and services that meet their needs
• Invoice preparation - compile and create invoices
• Support and coordinate collaboration meetings, tools, and communications to optimize the work environment

KNOWLEDGE, SKILLS AND EXPERIENCE

• Excellent Microsoft Office skills and basic knowledge of ERP user programs
• Time Management, organizational skills and great attention to detail
• Customer service skills - problem solving abilities
• Fluency in English is essential
• Knowledge of Service Operations Process, Case Management and understanding of associated Regulations I.e. ISO9001 would be highly advantageous

So why join Hologic?

We offer a competitive salary and annual bonus scheme, one of our talent partners can discuss this in more detail with you.

If you think you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!

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