Customer Support Specialist

Blink Payment; Manchester; On-site; GBP 25,000 - 32,000; Full time

Job summary

Blink Payment is seeking a Customer Support Specialist to enhance client experiences and handle queries effectively. The ideal candidate should possess excellent attention to detail, communication skills, and a strong alignment with the company’s values. This fast-paced and dynamic role involves managing customer inquiries through various channels and building positive relationships with clients.

Benefits

26 Days Annual Leave + Bank Holidays

An additional day for your Birthday

Private Health Insurance

Access to Perkbox - our flexible benefits portal

Matched pension contributions up to 6%

Enhanced maternity/paternity leave

Frequent company social events + quarterly company off-sites

Qualifications

• Previous experience in a customer facing role is preferred.
• Alignment with Blink's core values is essential.

Responsibilities

• Manage and resolve customer support tickets professionally.
• Engage with clients through multiple support channels like Phone, Email, and Live chat.

Skills

Attention to detail

Organisational skills

Communication

Interpersonal skills

Job description

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Talent Acquisition Manager - @ Blink Payment - We are hiring!!!!

About Blink Payment

At Blink Payment, we mix smart tech with a human touch to make business payments brilliantly simple. Our mission is to take the hassle out of getting paid, so our clients can focus on growing their businesses, not chasing invoices.

We’re growing fast, and it’s a seriously exciting time to join us. With new products, new customers, and big plans on the horizon, there’s plenty of opportunity to make your mark.

What makes us different?

People-first support – Rated 4.5 on Trustpilot, we’re always just a message away whether it’s live chat, email, WhatsApp, or a good old-fashioned phone call.

A platform that just works – Secure, seamless, and packed with every payment type a business could ever need.

Simplicity is our superpower – Everything in one place: payments, reconciliation, reporting... all without the faff.

We’ve built a platform that feels slick, smart, and effortless to use. From flexible payment options to in-depth reporting and customisation, Blink helps businesses get paid quickly, easily, and securely all in one tidy place.

Our core values:

️ Own the solution

Win with integrity

Ready to help

The Role:

We’re looking for a Client Support Specialist to ensure a best-in-class experience for our customers. Someone who can effectively handle and resolve customer queries, build strong relationships with our clients, and understand our technology and vision in depth. We love competitive, high-energy individuals who never back down from a challenge!

Key Responsibilities:

• Managing and resolving customer support tickets in a professional and diligent manner
• Taking full ownership of the end-to-end support process – from initial report to resolution
• Meticulous record-keeping on Salesforce
• Engaging through all client support channels – Phone, Email, Live chat
• Supporting and maintaining key relationships with other departments within the business

Ideal Candidate:

• Excellent attention to detail and organisational skills
• Previous experience working in a customer facing role
• Excellent communication and interpersonal skills
• Alignment with all of Blink’s core values
• Ability to maintain a personable and professional manner
• Come on board a fast growing privately owned business
• 26 Days Annual Leave + Bank Holidays
• An additional day of annual leave for your Birthday
• Private Health Insurance (Vitality)
• Access to Perkbox - our flexible benefits portal
• Matched pension contributions up to 6%
• Enhanced maternity/paternity leave
• Frequent company social events + quarterly company off-sites

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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