Service Advisor – Truck & Bus, Leicester

AB Volvo; Stanton under Bardon; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Healthcare plan

Referral schemes £1000

Job summary

Volvo Group in Leicestershire is seeking an experienced CSR/Service Advisor to join our busy Volvo Truck & Bus team. The role focuses on coordinating vehicle maintenance, servicing and repairs while delivering first-class customer service.

You will act as the bridge between customers, workshop staff and parts, ensuring smooth bookings, accurate job cards and timely updates. The position offers a competitive salary and a comprehensive benefits package.

Qualifications

• Experience in a Service Advisor, Customer Service, Aftersales or Workshop environment.
• Strong communication and customer-facing skills.
• Proficient in coordinating bookings and service workflows.

Responsibilities

• Take customer calls, emails and in-person requests and coordinate vehicle servicing.
• Book commercial vehicles into the workshop for servicing, repairs and inspections.
• Prepare job cards and clearly communicate customer requirements to technicians.
• Provide customers with regular updates on vehicle progress and timescales.
• Prepare estimates and obtain authorisation for additional work.
• Liaise with technicians and parts colleagues to progress jobs efficiently.
• Keep customers informed of costs and completion dates, and document accordingly.
• Invoicing for completed work and ensuring documentation is accurate.
• Handle customer queries and resolve issues professionally.
• Maintain strong customer relationships and deliver high levels of service.

Skills

Customer service

Communication

Organised

Tools

Workshop management system

Job description

Volvo Group in Leicestershire is seeking an experienced CSR/Service Advisor to join our busy Volvo Truck & Bus team. The role focuses on coordinating vehicle maintenance, servicing and repairs while delivering first-class customer service.

You will act as the bridge between customers, workshop staff and parts, ensuring smooth bookings, accurate job cards and timely updates. The position offers a competitive salary and a comprehensive benefits package.