Service Advisor | Tonbridge

Hawk Hiring; East Malling; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Signing-on bonus

Private health insurance

Long-term sickness insurance

EV salary sacrifice scheme

Cycle to Work scheme

5 weeks leave + birthday holiday

Uniform & PPE

Boot allowance

Tool insurance

Free onsite parking

Discount card for MOTs/servicing

Job summary

Hawk Hiring in Tonbridge is seeking an experienced Vehicle Service Advisor with leadership flair to drive a busy branch as it expands. The role combines front-of-house service, team leadership, and clear communication of repairs to customers.

Offered salary £32,500–£35,000 per year plus strong OTE, full-time hours including Saturdays, and a generous benefits package including private health insurance, sickness cover, salary sacrifice options, and annual leave.

Qualifications

• Experience as a Service Advisor or garage manager is highly regarded.
• Familiarity with the MOT scheme and high service standards is expected.
• Strong process management skills and a track record of leading teams.

Responsibilities

• Manage front-of-house interactions and scheduling to ensure smooth workshop flow.
• Lead daily branch performance and uphold high workmanship standards across MOT/classes servicing.
• Explain repair work and MOT recommendations clearly to customers with technical accuracy.
• Support branch expansion plans and contribute to operational growth.

Skills

Leadership

Customer service

Process management

MOT knowledge

Job description

Vehicle Service Advisor – High Earnings & Branch Expansion Opportunity

Are you an experienced Automotive Service Advisor with great leadership skills looking to take your career to the next level? Based at our highly successful branch in Tonbridge, this role offers a strong OTE up to 50K.

About Us

We are a highly successful, premier independent garage group operating 18 branches across the South East, spanning from Wiltshire to Kent. Our Tonbridge location is a well-established, fast-growing hub covering Class 1, 2, 4, 5, and 7 MOTs alongside routine servicing and complex mechanical diagnostics. We pride ourselves on honesty, top-quality workmanship, and a supportive, family-run culture where staff wellbeing comes first. With spectacular sales growth in recent years, we are expanding our operations and need a performance-driven leader to help take the branch to the next level.

What is in it for you:

• Salary: £32,500 to £35,000 per year + strong OTE Potential
• Hours: Full-time, including 26 Saturdays per year
• Perks:
  • £3,000 Signing-on Bonus paid in £1,000 monthly instalments over your first 3 months
  • Private health insurance for you and your family
  • Long-term sickness insurance and death in service cover
  • EV salary sacrifice scheme and Cycle to Work scheme
  • Up to 5 weeks equivalent annual leave plus a birthday holiday
  • Company uniform, PPE, and a £50 safety boot allowance
  • Technicians tool insurance
  • Free onsite parking
  • Eating out and entertainment discount card
  • Employee and family discounts on MOTs, servicing, parts, and repairs
  • Ongoing support, continual training, and clear paths for advancement

What you will be doing:

• Managing customer front-of-house interactions, scheduling workshop flow, and delivering exceptional service standards.
• Leading daily branch performance, upholding organized processes, and maintaining high standards of workmanship across all MOT classes and servicing work.
• Utilizing your automotive knowledge to clearly explain repair work, diagnostics, and MOT recommendations to customers.
• Playing an active leadership role in supporting upcoming branch expansion plans and operational growth.
• Requirements: Performance-driven mindset, familiarity with the MOT scheme, strong process management skills, and ideally 5 years of garage management experience.

Commutable Locations:

This role is based in Tonbridge, making it an easy commute from Tunbridge Wells, Sevenoaks, Maidstone, and Paddock Wood.