Service Advisor - TMS Kia Leicester

TMS Motor Group

United Kingdom

Remote

GBP 23,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Bonus scheme

Holiday entitlement

Pension scheme

Private medical insurance

Life insurance

Staff car scheme

On-site parking

Job summary

TMS Motor Group in Leicester is seeking an experienced Service Advisor to join our Kia dealership team. You’ll handle customer inquiries, book appointments, and upsell services while ensuring recalls and campaigns are checked and parts are pre-ordered.

We value strong customer service, clear communication and teamwork, with a focus on accuracy and GDPR-compliant records. A full UK driving licence is required.

Qualifications

Minimum 2 years’ experience in a service advisor or similar role.
Strong customer service and communication skills.
Organised, with attention to detail and the ability to work independently and as part of a team.
Full, clean UK driving licence.

Responsibilities

Handle customer enquiries via phone and in-person, providing professional and accurate information.
Book and manage service appointments efficiently, maximising available hours and resources.
Upsell service hours, parts, accessories and service plans in line with company objectives.
Ensure vehicles are checked for recalls/service campaigns and parts pre-ordered.
Maintain accurate customer records in line with GDPR and follow-up on additional work.
Provide excellent customer care to maximise satisfaction and retention.
Support Aftersales/Service Manager with warranty procedures and administration.
Stay up-to-date on technical changes and competitor products to provide expert advice.

Skills

Customer service

Communication

Organisation

DMS experience

Tools

DMS

Job description

As a multi-award-winning family-owned and run business, TMS Motor Group continues to grow, and we’re looking for an experienced and customer-focused Service Advisor to join our busy and successful team at our Kia dealership in Leicester. This is an exciting opportunity for someone with strong customer service skills and a minimum of 2 years’ experience in a similar role, who thrives in a fast-paced, team-oriented environment.

What You’ll Do

Handle customer enquiries via phone and in-person, providing professional and accurate information
Book and manage service appointments efficiently, maximising available hours and departmental resources
Upsell service hours, parts, accessories, and Service Plans in line with company objectives
Ensure vehicles are checked for recalls/service campaigns and parts pre-ordered to achieve ‘First Time Fix’
Manage follow-up on additional work requirements and maintain accurate customer records in line with GDPR
Provide excellent customer care, handling concerns professionally to maximise satisfaction and retention
Support Aftersales/Service Manager with warranty procedures and departmental administration
Stay up-to-date on technical changes and competitor products to provide expert advice

What You’ll Bring

Previous experience as a Service Advisor or similar customer-facing role (essential)
Strong customer service and communication skills
Organised, with attention to detail and the ability to work independently and as part of a team
IT literate and ideally experienced with Dealer Management Systems (DMS)
Full, clean UK driving licence (essential)

What We Offer