Service Advisor-Plymouth, MA

Mcgovernchevroletofgreenfield; Plymouth; On-site; USD 85,000 - 90,000; Full time

Job summary

A fast-growing automotive retailer in Plymouth is seeking a Service Advisor to join their team. The role involves scheduling service appointments, advising customers on vehicle maintenance, and providing accurate cost estimates. The company offers a competitive compensation plan and a supportive work environment with opportunities for career growth.

Benefits

Medical Insurance

Dental Insurance

401K

Paid Time Off

Qualifications

• 3+ years prior experience in a similar position preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Schedules service appointments and obtains customer data.
• Writes up customer’s vehicle problems accurately.
• Advises customers on vehicle care and maintenance.

Skills

Customer Relationship

Communication

Organizational Skills

Job description

HERE WE GROW AGAIN!!

We are proud to introduce our newly acquired Chevrolet-Cadillac dealership in Plymouth, MA! We are currently hiring for a Service Advisor!

McGovern Automotive Group is a new and fast growing automotive retailer that is hiring a Service Advisor to join our Service Team.

SUMMARY:

Sells and schedules needed service work in the service department.

ESSENTIAL DUTIES:Include the following. Other duties may be assigned.

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible
• Greets customers in a timely, friendly manner and obtains vehicle information
• Writes up customer’s vehicle problems accurately and clearly on repair order
• Refers to service history, inspects vehicle, and recommends additional needed service
• Advises customers on the care of their cars and the values of maintaining their vehicles in accordance with manufacturers’ specifications
• Provides a complete and accurate written cost estimate for labor and parts
• Establishes “promised time.” Checks with dispatcher/Team leader, if necessary
• Obtains customer’s signature on their repair order; provides customer with a copy
• Establishes customer’s method of payment. Obtains credit approval, if necessary
• Notifies dispatcher of incoming work
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
• Implements and maintains a service marketing program
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate and when customer has paid and picked up vehicle
• QUALIFICATIONS:
• 3+ years prior experience in a similar position preferred
• Displays superior customer relationship and interpersonal skills and maintains strong focus on customer satisfaction
• Maintains core knowledge of products and product updates
• Possesses excellent verbal and written communication skills
• Meets deadlines, prioritizes assignments, and multi-tasks under pressure
• Demonstrates a high work ethic and exhibits professional and acceptable behaviors at all times
• Is self motivated, organized, detail oriented, and success driven
• Completes assigned tasks promptly and efficiently
• Is team-oriented with a desire to achieve both individual and collective goals
• Maintains professional appearance and positive, high energy presence
• Understands and complies with federal, state and local regulations
• Holds valid driver’s license
• Able to pass background and drug screenings

About Our Company:

McGovern Automotive Group is a new and fast growing automotive retailer. Our culture of “customer first” and commitment to transparency enables us to provide superior service and exceptional value for our customers. Our rapidly expanding business provides significant opportunity for learning, training and career growth. In addition, we provide a highly competitive compensation plan, along with benefits (including medical, dental, 401K, paid time off) and a professional, team-oriented and promote from within culture.

If you are interested in building a career at a family owned, innovative, and fast paced organization,please contact us.

**McGovern Automotive Group is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $85,000.00 - $90,000.00 per year