Service Advisor - Mazda Nissan

Stoneacre Motor Group; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein aufstrebendes Unternehmen im Automobilsektor sucht einen engagierten Serviceberater, der die Kundenbetreuung auf ein neues Level hebt. In dieser spannenden Rolle sind Sie verantwortlich für die Kommunikation zwischen Kunden und Werkstatt und sorgen dafür, dass jeder Kunde sich wertgeschätzt fühlt. Sie bringen Ihre außergewöhnlichen Kommunikationsfähigkeiten ein, um die Erwartungen der Kunden zu übertreffen, während Sie in einem dynamischen Umfeld arbeiten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Gehalt

Flexible Arbeitszeiten

Bonusprogramm

Schulungs- und Entwicklungsprogramme

Karrierefortschritt

Betriebliche Altersvorsorge

Uniform bereitgestellt

Belohnung für langjährige Mitarbeit

Mitarbeiterrabatte

Zugang zu Rabatten bei Einzelhändlern und Restaurants

Qualifications

• Ausgezeichnete Kundenservicefähigkeiten, die über die Erwartungen hinausgehen.
• Mindestens 1 Jahr Erfahrung als Serviceberater erforderlich.

Responsibilities

• Verwalten Sie alle Kundenkommunikationen im Namen des Autohauses.
• Identifizieren Sie die Servicebedürfnisse der Kunden und kommunizieren Sie effektiv.

Skills

Kundenservice

Kommunikationsfähigkeiten

Zeitmanagement

Aufmerksamkeit für Details

ICT-Kenntnisse

Education

Mindestens 1 Jahr Erfahrung als Serviceberater

Ausbildung in Mathematik und Englisch

Tools

RTC-Systeme

Kerridge / ADP-Systeme

Job description

About The Role…

We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups.

A fantastic opportunity to take the next step in your customer service development and become the best of the best.

You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. If you thrive in a high-pressure environment, then this is the position for you.

As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after-sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.

Do we have your interest…?

Here at Stoneacre, we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?

• Industry-leading competitive salary
• A flexible approach to working patterns
• Bonus scheme
• A range of training and development programmes
• Industry-leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

An average day as a Service Advisor…

• Manage all customer communications and interactions on behalf of the dealership
• Identify service needs and requirements of the customer
• Establish understanding and agreement with the customer on work required and agree time frames
• Liaise with the workshop to determine vehicle completion times and relay any information
• Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused
• Regularly update the customer with progress on their vehicle
• Process payments and issue invoices for customers
• Support handling complaints in line with company policy
• Ensure handover and administration of customer vehicles are completed to a high standard
• Communicate effectively, in person, by telephone or email, to deliver premium customer advice and satisfaction at all times
• Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively
• Understand and ensure all objectives are fully achieved

About You…

• You will have exceptional customer service skills, striving to deliver above our customer expectations
• Excellent communication skills, by telephone, email, and face-to-face situations
• You will have a minimum of 1-year service advisor experience
• Experience with RTC & Kerridge / ADP Systems is preferred, but training can be provided for the right candidate
• You will have a strong attention to detail
• You will have good time management skills and be able to prioritize your workload
• Willingness to attend manufacturer-training courses to stay updated within this fast-paced environment
• Be competent in ICT, Maths, and English as standard
• Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude
• We want you to love what you do – The rest will come naturally

Stoneacre Motor Group is an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.