Service Advisor (Maternity Cover FTC) - Gloucester

Wessex Garages Holdings Ltd; Gloucester; On-site; GBP 27,000 - 31,000; Full time

Job summary

An established industry player is seeking a Service Advisor to join their Gloucester dealership. This role involves providing exceptional customer service and coordinating vehicle repairs while ensuring a seamless experience for clients. The ideal candidate will be a warm communicator, adept at multitasking, and possess a keen attention to detail. With a focus on customer satisfaction, you will manage service requests, maintain records, and offer solutions that enhance the customer experience. This position offers a supportive work environment with opportunities for growth and development, making it perfect for someone passionate about customer service.

Benefits

22 days holiday + BHs

Company pension contributions

Discounted car scheme

Cycle to work scheme

Access to wellbeing advice service

Qualifications

• Experience in customer service is essential for this role.
• Ability to navigate IT systems and manage customer details accurately.

Responsibilities

• Support customers with service and repair needs efficiently.
• Coordinate with the workshop team for smooth vehicle repairs.
• Maintain accurate customer and vehicle records.

Skills

Customer Service

Communication Skills

IT Systems Navigation

Multitasking

Attention to Detail

Organizational Skills

Education

Full UK Driving Licence

Tools

Computer Applications

Job description

Service Advisor (Maternity Cover FTC) - Gloucester Reference Number - 0123445567567

Salary £27,000 basic

Wessex Garages are looking for a Service Advisor at our Gloucester dealership to cover maternity leave for a period of up to 12 months.

As a Service Advisor, you'll play a key role in creating exceptional experiences for our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

If you have experience in customer service and take pride in going above and beyond to leave a lasting, positive impression, this could be the perfect role for you!

Your Day-to-Day Role:

• Supporting Customers: You'll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently.
• Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process.
• Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company.
• Providing Clear Solutions: If there are any faults or repairs needed, you'll explain them to customers in a way that's easy to understand and offer clear, practical solutions.
• Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories.
• Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate.
• Staying Organised: Keep the customer database updated and always ready for action!

What We’re Looking For:

• Customer-Focused Approach: You genuinely enjoy helping people and resolving any issues quickly and efficiently.
• Tech-Savvy: Confident with IT systems and applications, you’re comfortable navigating digital tools.
• Adaptability: You’re a multitasker who thrives in a busy environment.
• Great Communicator: Explaining complex details in a clear and concise way comes naturally to you.
• Organised and Efficient: You know how to balance the needs of customers with the workshop’s schedule.
• Attention to Detail: Accuracy is your strength, whether it’s capturing customer information or sticking to processes.
• Full UK Driving Licence: A must for this role!

If you’re looking for a role where you can make a real difference to our customers’ experience and work as part of a supportive, dynamic team, apply today! We can’t wait to meet you.

Key Information:

• Working Pattern: Mon - Fri 8am - 6pm, 1 in 3 Saturdays 8am - 12:30pm
• Salary: £27k basic and £31k OTE
• 22 days holiday + BHs, increasing with length of service
• Company pension contributions
• Discounted car scheme and cycle to work scheme after successful completion of probation
• Access to wellbeing advice service Menable

Please note:

• Driving licence checks will be carried out during the recruitment process.
• We are unable to provide visa sponsorship for this position.
• Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.