Service Advisor - Lamborghini

Charles-Hurst; Belfast City District; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive salary with progression

Generous annual leave

Maternity/Paternity leave benefits

Techscheme for discounted tech buys

Eyecare vouchers

Smart Health – GP access

Dental insurance

Critical illness cover

Job summary

Charles Hurst Lamborghini Belfast is hiring a Service Advisor to join our new retail and aftersales facility in Belfast. You will manage service bookings, advise on vehicle requirements, and deliver a luxury customer journey from drop-off to collection.

Reporting to the Aftersales Manager, you will receive manufacturer training and have opportunities for progression within the Lamborghini network. This is a permanent, full-time role with a generous benefits package and a competitive salary.

Qualifications

• Excellent organisational skills with the ability to manage competing priorities.
• A proactive approach and strong attention to detail.
• A genuine passion for the automotive industry and delivering world-class customer experiences.

Responsibilities

• Managing customer bookings for servicing, repairs, maintenance, and warranty work
• Delivering a luxury customer experience from vehicle drop-off through to collection
• Providing clear and professional advice on vehicle requirements, repairs, and manufacturer recommendations
• Identifying opportunities for additional products and services where appropriate
• Coordinating with workshop teams to maximise efficiency and customer satisfaction
• Managing a high volume of customer interactions across telephone, email, and digital platforms
• Keeping customers proactively informed throughout the service and repair process
• Maintaining accurate customer records and ensuring all systems are updated correctly
• Supporting and mentoring team members while contributing to a positive, high-performing culture

Skills

Organisational skills

Attention to detail

Automotive passion

Job description

Belfast, Northern Ireland, United Kingdom

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Contract Type: Permanent, Full Time
Salary: Basic Salary £29,000 per annum plus up to £6,000 bonus opportunity
Working Hours: Monday to Thursday 8:00am to 5:30pm, Friday 8:00am to 5:00pm, Saturday 9:00am to 1:00pm on a rota basis

Be Part of Something Extraordinary – New Lamborghini Belfast Opening

A rare opportunity has arisen to join the team at the brand-new Charles Hurst Lamborghini Belfast showroom. As we prepare to open our exciting new retail and aftersales facility, we're looking for an experienced and customer-focusedService Advisor to help deliver the exceptional experience our customers expect from one of the world's most iconic automotive brands.

This is more than just a Service Advisor role. It's a chance to become part of an exclusive luxury brand, working alongside passionate automotive professionals in a state-of-the-art environment. You'll play a key role in creating unforgettable customer journeys while supporting the smooth operation of our Aftersales department.

Reporting directly to the Aftersales Manager, you'll be supported through ongoing manufacturer training and development opportunities, helping you build a rewarding career within the Lamborghini network.

Why Lamborghini?

Lamborghini represents the pinnacle of performance, innovation, and design. From the exhilarating Huracán and groundbreaking Revuelto to the versatile Urus, every Lamborghini is engineered to inspire excitement and deliver an unforgettable driving experience.

As part of the Lamborghini Belfast team, you'll work with some of the most sought-after vehicles in the world while providing a premium level of care and attention to a passionate and discerning customer base.

Responsibilities

• Managing customer bookings for servicing, repairs, maintenance, and warranty work
• Delivering a luxury customer experience from vehicle drop-off through to collection
• Providing clear and professional advice on vehicle requirements, repairs, and manufacturer recommendations
• Identifying opportunities for additional products and services where appropriate
• Coordinating with workshop teams to maximise efficiency and customer satisfaction
• Managing a high volume of customer interactions across telephone, email, and digital platforms
• Keeping customers proactively informed throughout the service and repair process
• Maintaining accurate customer records and ensuring all systems are updated correctly
• Supporting and mentoring team members while contributing to a positive, high-performing culture

Skills and Experience Required

• Excellent organisational skills with the ability to manage competing priorities
• A proactive approach and strong attention to detail
• A genuine passion for the automotive industry and delivering world-class customer experiences

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out.Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.

Demographic Questions - Northern Ireland

Diversity & Inclusion

We are an Equal Opportunities Employer. We do not discriminate against our job applicants or employees and we aim to select the best person for the job. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998.

You are not obliged to answer the questions on this form and you will not suffer any penalty if you choose not to do so. Nevertheless, we encourage you to answer these questions. Your answers will be used by us to prepare and submit a monitoring return to the Equality Commission, but your identity will be kept anonymous. In all other regards your answers will be treated with the strictest confidence. We assure you that your answers will not be used by us to make any decisions affecting you, whether in a recruitment exercise or during the course of any employment with us.

Community Background: Regardless of whether they actually practice a religion, most people in Northern Ireland are perceived to be members of either the Protestant or Roman Catholic communities. If you do not answer this question, we are encouraged to use the residuary method of making a determination, which means that we can make a determination as to your community background on the basis of the personal information supplied by you in your application form/personnel file.

Note: If you answer this questionnaire you are obliged to do so truthfully as it is a criminal offence under the Fair Employment (Monitoring) Regulations (NI) 1999 to knowingly give false answers to these questions.

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