Service Manager JLR

Charles-Hurst; Belfast City District; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary with progression

Generous annual leave

Enhanced family leave

Techscheme for discounted tech

Eyecare vouchers

Smart Health 24/7 GP access

Dental insurance

Critical illness cover

Job summary

Charles Hurst Belfast Land Rover is seeking a Service Manager to lead the Aftersales team across our Belfast sites, ensuring customer outcomes and driving performance.

You will work with franchise management and site leadership to embed the Aftersales strategy, coach teams, and deliver training while maintaining brand standards.

Travel across franchise locations is expected; a full UK driving licence is required.

Qualifications

• Proven experience in an automotive aftersales or service management role (tyre industry a plus).
• Strong leadership, coaching, and communication skills.
• Analytical mindset with the ability to improve processes and results.
• A customer-first approach and passion for service excellence.
• Willingness to travel across franchise locations as needed.
• Full UK driving licence.

Responsibilities

• Lead and support franchisees in achieving aftersales targets
• Implement and monitor service performance metrics (KPIs)
• Drive customer service excellence and satisfaction
• Identify and roll out best practices across locations
• Deliver training and coaching to aftersales teams
• Liaise with internal departments to support smooth operations

Skills

Leadership

Coaching

Communication

Analytical thinking

Customer focus

Driving licence

Job description

Belfast, Northern Ireland, United Kingdom

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Service Manager

Belfast Land Rover

Permanent, Full-Time

Monday to Thursday 8am to 5.30pm, Friday 8am to 5pm, Saturday rota.

Salary: Competitive salary and bonus

An exciting opportunity has become available for a driven and talented leader to join our team as an Service Manager for Charles Hurst Group.

Your role will involve working with our Aftersales team to ensure that the our Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes. You will also work closely alongside our franchise management as well as site management teams to drive performance improvement.

As a Service Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too.

About the Role

As a key member of our operations team, you’ll work closely with stakeholders to maximise customer satisfaction, streamline aftersales processes, and boost performance across multiple locations. From service quality to retention strategies, you'll ensure our brand remains the first choice for tyre and vehicle servicing.

What You’ll Do

• Lead and support franchisees in achieving aftersales targets
• Implement and monitor service performance metrics (KPIs)
• Drive customer service excellence and satisfaction
• Identify and roll out best practices across locations
• Deliver training and coaching to aftersales teams
• Liaise with internal departments to support smooth operations

What We’re Looking For

• Proven experience in an automotive aftersales or service management role (tyre industry a plus)
• Strong leadership, coaching, and communication skills
• Analytical mindset with the ability to improve processes and results
• A customer-first approach and passion for service excellence
• Willingness to travel across franchise locations as needed
• Full UK driving licence

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out.Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.

Demographic Questions - Northern Ireland

Diversity & Inclusion

We are an Equal Opportunities Employer. We do not discriminate against our job applicants or employees and we aim to select the best person for the job. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equity of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998.

You are not obliged to answer the questions on this form and you will not suffer any penalty if you choose not to do so. Nevertheless, we encourage you to answer these questions. Your answers will be used by us to prepare and submit a monitoring return to the Equality Commission, but your identity will be kept anonymous. In all other regards your answers will be treated with the strictest confidence. We assure you that your answers will not be used by us to make any decisions affecting you, whether in a recruitment exercise or during the course of any employment with us. Community Background: Regardless of whether they actually practice a religion, most people in Northern Ireland are perceived to be members of either the Protestant or Roman Catholic communities. If you do not answer this question, we are encouraged to use the residuary method of making a determination, which means that we can make a determination as to your community background on the basis of the personal information supplied by you in your application form/personnel file. Note: If you answer this questionnaire you are obliged to do so truthfully as it is a criminal offence under the Fair Employment (Monitoring) Regulations (NI) 1999 to knowingly give false answers to these questions.

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