Service Advisor - Jaguar Land Rover Oxford

TN United Kingdom; Cambridge; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading automotive group is seeking a full-time Service Advisor in Cambridge. This role involves being the primary contact for customers, providing exceptional service, and managing customer relationships. Full training is provided, and opportunities for career growth are available within the group.

Benefits

25 days annual leave plus bank holidays

Life assurance

Pension scheme

Wellbeing support

Employee discounts

Purchase discount scheme

Qualifications

• Previous customer service experience is essential.
• Passionate about the customer journey.
• Comfortable working to deadlines.

Responsibilities

• Establish and manage customer relationships.
• Support the customer’s journey positively.
• Complete all customer-related administration accurately.

Skills

Customer service experience

Attention to detail

Organisational skills

Tech-savvy

Job description

Social network you want to login/join with:

Service Advisor - Jaguar Land Rover Oxford

Client: Marshall Motor Group

Location: Cambridge, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

b9d01109f0a9

Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

Role: Customer Service Advisor

Location: Marshall Jaguar Land Rover Oxford

Hours: Full-time hours per week, including Saturday mornings on a rota basis

Salary: Basic Salary plus Uncapped bonus scheme based on upsells, customer satisfaction score, and performance

Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discounts for servicing and popular retailers, and a purchase discount scheme

Who we are: Marshall Motor Group is one of the UK’s largest car dealer groups, representing 24 of the world’s most popular and celebrated car, van, truck, and motorbike manufacturers with 143 stores across 34 UK counties.

We are passionate about our people and our customers. As part of the Constellation Automotive Group, which includes webuyanycar, cinch, and BCA, there are great opportunities for career growth.

The role: As a Service Advisor, you are the point of contact between customers and our workshop, based front of house in the showroom. Full training is provided, including an induction programme, shadowing, and a buddy system to help you settle into your role.

Who you are:

• Previous customer service experience is essential
• Passionate about the customer journey and delivering excellent service
• Comfortable working to deadlines and managing customer expectations
• Organised with strong attention to detail
• Confident supporting complex customer issues with management guidance
• Tech-savvy, ideally experienced with CRM systems

What you’ll do:

• Establish and manage customer relationships before their booking and greet them on arrival
• Support the customer’s journey positively and proactively
• Advocate for the business and customers, supporting decision-making
• Complete all customer-related administration accurately
• Support customers with future requirements
• Work as part of a team to deliver outstanding service and retention

If you are interested in this career opportunity with Marshall Motor Group, apply online and our recruitment team will contact you. We are committed to equal opportunity employment and promoting a diverse workforce.