Service Advisor Audi

Listers Group; Metropolitan Borough of Solihull; On-site; GBP 32,000 - 38,000; Full time

Job summary

Listers Group is seeking a Service Advisor to join our Audi Dealership in Birmingham. The role involves delivering exceptional customer service, managing vehicle bookings, and collaborating with workshop teams. Enjoy a competitive salary with a bonus and a range of employee benefits in a rewarding environment.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas, and holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer, and professional qualifications

Qualifications

• Experience in a customer service role preferred.
• Ability to build rapport with customers.
• Motivated and eager to succeed.

Responsibilities

• Booking vehicles for maintenance and repairs.
• Meeting customers for a seamless service experience.
• Updating customers on vehicle progress and authorizing additional work.

Skills

Customer service

Organizational skills

Teamwork

Tools

Dealer management systems

Job description

Job Introduction

We are recruiting for a Service Advisor to join our Audi Dealership in Birmingham.

The hours of work are Monday - Friday, 08:00 - 18:00, with Saturdays on a rota basis.

Basic salary of up to £32,000 plus benefits, with a bonus OTE of £38,000.

A company vehicle will be provided upon successful certification and accreditation.

You will be experienced in delivering high levels of customer satisfaction in a busy environment. Working as part of a team, you will ensure smooth workflow, meet and exceed targets, and upsell our full range of services.

Role And Responsibilities

1. Booking customer vehicles in for maintenance and repairs, liaising with the workshop team to schedule workload.
2. Meeting customers on arrival and providing a seamless service from drop-off to vehicle handover.
3. Updating customers on progress, authorising additional work, and making follow-up calls.
4. Liaising with Workshop, Parts, and Sales departments to ensure vehicles are ready on time.

About You

1. You have a passion for delivering excellent customer service and can quickly build rapport with customers.
2. You are well-presented, motivated, and eager to succeed.
3. Experience in a customer service role, ideally meeting targets related to customer satisfaction and sales, is preferred.
4. Good organisational and administrative skills; knowledge of dealer management systems is a plus but not essential.
5. Motor trade, automotive, or dealership experience is preferred but full training will be provided.

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Discounts on retailers, restaurants, cinemas, and holidays through Listers Benefits
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer, and professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team, representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees’ aspirations and offer a rewarding career in the motor trade. Join us or explore our Talent Bank for similar opportunities.