Service Advisor

Holt Recruitment; Yeovil; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading dealership group in Yeovil is seeking an experienced Service Advisor to join their dynamic team. The role involves managing customer bookings, providing clear communication about vehicle services, and delivering exceptional customer service. Benefits include health plans, employee discounts, and ample training and development opportunities for career growth.

Benefits

Health Cash Plan

Car Lease Scheme

Employee Discounts

Pension Scheme

Life Assurance

30 Days Annual Leave

Cycle to Work Scheme

Flu Vaccinations

Refer-a-Friend Bonus

Regular Social Events

Qualifications

• Minimum 2 years experience as a Service Advisor in a main dealership.
• Strong customer service and communication skills.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Greet customers and manage their service and repair bookings.
• Communicate vehicle progress updates clearly and professionally.
• Upsell service plans and repairs where appropriate.

Skills

Customer Service

Communication

Multitasking

Education

Full UK Driving Licence

Right to work in the UK

Job description

• Rate: £31000 - £36000 per annum, Benefits: Bonus
• Type: Permanent

Service Advisor Main Dealership Location: Yeovil
Salary: £31,000 per year basic + OTE £36,500+
Additional Bonus: £25 per service plan sold
Uncapped bonus potential
Job Type: Full-time, Permanent
Schedule: Monday to Friday, 8:00am6:00pm | 1 in 3 Saturdays required

About the Role Were looking for an experienced Service Advisor to join a busy, award-winning main dealer aftersales team.

If you have a passion for delivering top-level customer service in the motor trade and thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities

- Greet customers and manage their service and repair bookings
- Communicate vehicle progress updates clearly and professionally
- Explain vehicle faults and recommended repairs in a confident, easy-to-understand way
- Upsell service plans and repairs where appropriate
- Handle customer concerns to achieve positive outcomes
- Ensure a seamless, premium experience throughout the customer journey

Required Experience

- Minimum 2 years experience as a Service Advisor in a main dealership
- Strong customer service and communication skills
- Ability to work under pressure and manage multiple tasks
- Full UK Driving Licence (required)
- Right to work in the UK (required)

Benefits

- Health Cash Plan GP access, dental/optical cashback, mental health support
- Car Lease Scheme new car from £209/month
- Employee Discounts on vehicle purchase, MOT, servicing, parts and accessories
- Pension Scheme with company contributions
- Life Assurance
- 30 Days Annual Leave including bank holidays
- Cycle to Work Scheme
- Flu Vaccinations (Paid)
- Refer-a-Friend Bonus up to £2,000
- Local Discounts gyms, restaurants, and retail
- Regular Social Events team-building, nights out, etc.
- Ongoing training and clear career progression opportunities

Why Join Us? Youll be part of a respected, customer-focused dealership group with a strong reputation in the motor trade.

We invest in our people and offer clear development pathways through manufacturer training and in-house support.

Apply Today If youre a confident, motivated, and experienced Service Advisor ready to progress your career, apply now to join our growing team.

• Start: 06/06/2025
• Rate: £31000 - £36000 per annum, Benefits: Bonus