Service Advisor

Vertu Motors plc; Wigan; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

25 days holiday

Rewards platform

Service rates

Colleague purchase

Share Incentive Scheme

Pension plan

Maternity/Paternity benefits

Training & development

Job summary

Vertu Ford Wigan is seeking a Service Advisor to join our friendly, high‑performing team and deliver outstanding customer experiences. In this role you’ll greet customers, book vehicles in, and keep them informed throughout their visit, working closely with our workshop team. Motor trade experience and a full UK driving licence are desirable.

Basic salary is £33,270.49 plus excellent benefits. We offer development opportunities, a rewards platform, and a pension scheme as part of a comprehensive

Qualifications

• Motor trade experience, ideally in a service or aftersales environment.
• Full UK driving licence (manual and automatic).
• Confident communication with customers in a professional, friendly manner.
• Strong organisational skills and the ability to stay calm in a busy environment.
• Proactive approach to targets, time management and customer care.

Responsibilities

• Guide customers through their vehicle service or repair journey.
• Use Kerridge to manage bookings, job progress, and customer records.
• Identify and recommend additional products or services where appropriate.
• Follow up with customers to ensure satisfaction.

Skills

Motor trade experience

Customer communication

Time management

Organisation

Tools

Kerridge

Job description

Vertu Ford Wigan

At Vertu Ford Wigan, we’re proud to deliver outstanding customer experiences every day—and we’re now looking for a Service Advisor to join our friendly, high-performing team.

If you have motor trade experience and enjoy working with customers, this is a fantastic opportunity to grow your career with one of the UK’s most trusted motor retail groups.

Basic salary: £33,270.49, plus an excellent benefits package.

Why this role is important

As a Service Advisor, you’ll be the welcoming face and trusted point of contact for our customers. From booking vehicles in to keeping customers informed and supported throughout their visit, you’ll play a vital role in making sure every experience is smooth, professional, and positive.

You’ll work closely with our workshop team, ensuring clear communication and building strong, lasting customer relationships.

What You’ll Be Doing

• Guiding customers through their vehicle service or repair journey


• Using Kerridge to manage bookings, job progress, and customer records


• Identifying and recommending additional products or services where appropriate


• Following up with customers to ensure satisfaction

What We’re Looking For

• Motor trade experience, ideally in a service or aftersales environment


• A full UK driving licence (manual and automatic)


• Confidence communicating with customers in a professional, friendly manner


• Strong organisational skills and the ability to stay calm in a busy environment


• A proactive approach to targets, time management, and customer care

What We Offer You

We invest more in colleague development than any other motor retailer - because your career matters to us.

You’ll Benefit From

• 25 days holiday, increasing with length of service, plus bank holidays


• Access to our online rewards platform with cashback and retailer discounts


• Preferential service rates


• Colleague purchase scheme


• Share Incentive Scheme
  
• Pension plan


• Enhanced maternity and paternity benefits


• Ongoing training and development to support your career progression

If your application is successful, we’ll carry out pre-employment checks, which may include verifying employment history, address, credit history, and a criminal record check.