Service Advisor

Vertu Volkswagen; Leeds; On-site; GBP 28,000 - 39,000; Full time

Benefits offered by this job

25 days holiday

Rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Volkswagen Leeds is recruiting a Service Advisor to join our busy dealership. Based in Leeds, you will act as the relationship bridge between customers and the workshop, ensuring smooth service experiences.

The role offers a basic salary up to £33,500 depending on skills and experience, plus excellent company benefits. You should have prior customer-facing service experience, strong communication, and a focus on customer satisfaction.

Qualifications

• Previous customer-facing service experience required.
• Customer focus and communication skills essential.
• Ability to work in a fast-paced environment and meet targets.

Responsibilities

• Serve as the relationship manager between customer and workshop.
• Set customer expectations and follow up during service/repair.
• Upsell additional products and maintain customer satisfaction.

Skills

Customer service

Communication

Relationship building

Job description

Service Advisor

Location: Leeds

Salary: £33,500 per year

Type: Permanent, Full-time

Posted: 12 hours ago

Vertu Volkswagen Leeds

Here at Vertu Volkswagen Leeds, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a basic salary of up to £33,500 depending upon skills and experience plus excellent company benefits.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn't just about providing a service - it's about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, upselling additional products and follow-up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have previous customer-facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance, and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

Previous experience within the role would be beneficial but is not essential.

We are proud to be the Motor Retailer who invests more in our colleagues' personal development than any other, so if you are successful, you can look forward to ongoing training opportunities that provide you with the right career path, career progression, and a range of benefits you would expect from an employer of choice, which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity