Service Advisor

Greenhous Group; Shrewsbury; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Holiday allowance

Pension with contribution

Employee discounts

On-site parking

Cycle to work

EAP

Job summary

Greenhous Jaecoo Shrewsbury is seeking a friendly Service Advisor to join our busy Aftersales team. You’ll be the first point of contact, booking services, updating customers, and ensuring smooth workshop flow in a fast-paced environment.

Ideal candidates have automotive service experience, excellent communication, and the ability to manage multiple tasks with precision. Competitive salary with bonus potential and benefits offered.

Qualifications

• Experience as a Service Advisor or in a customer service role within the automotive industry.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple tasks in a busy environment.
• Good IT skills; experience using dealership management systems is preferred.
• A proactive, positive and professional attitude.
• Ability to work well under pressure while maintaining accuracy and attention to detail.

Responsibilities

• Welcome customers and manage all service and repair bookings professionally and efficiently.
• Accurately record customer requirements and prepare job cards for the workshop.
• Liaise with technicians to provide customers with timely updates on vehicle progress.
• Explain repair work and associated costs clearly and confidently.
• Ensure all customer enquiries are handled promptly and professionally.
• Promote and upsell additional products and services where appropriate, including service plans and vehicle health checks.
• Process invoices, payments and service documentation accurately.
• Build strong relationships with customers to encourage repeat business and maintain high levels of customer satisfaction.
• Work closely with the Aftersales team to ensure workshop efficiency and service targets are achieved.

Skills

Customer service

Communication

Organisational skills

IT skills

DMS experience

Tools

Dealership Management Systems

Job description

Greenhous Jaecoo Shrewsbury is looking for a friendly, professional and customer-focused Service Advisor to join our busy Aftersales team.

As the first point of contact for our customers, you'll play a key role in delivering an outstanding customer experience from booking through to vehicle collection. You'll work closely with our workshop team, ensuring repairs and servicing are completed efficiently while keeping customers informed every step of the way.

If you're passionate about customer service, thrive in a fast-paced environment and enjoy building lasting relationships, we'd love to hear from you.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Salary: £29,741 per annum, plus bonus (OTE up to £34,000)

Hours: Monday to Friday, 8.00 am to 6.00 pm, i.e. 45 hours per week, 1 hour lunch break (unpaid).

Key Responsibilities

Welcome customers and manage all service and repair bookings professionally and efficiently.

Accurately record customer requirements and prepare job cards for the workshop.

Liaise with technicians to provide customers with timely updates on vehicle progress.

Explain repair work and associated costs clearly and confidently.

Ensure all customer enquiries are handled promptly and professionally.

Promote and upsell additional products and services where appropriate, including service plans and vehicle health checks.

Process invoices, payments and service documentation accurately.

Build strong relationships with customers to encourage repeat business and maintain high levels of customer satisfaction.

Work closely with the Aftersales team to ensure workshop efficiency and service targets are achieved.

Ideally, we are looking for

Previous experience as a Service Advisor or in a customer service role within the automotive industry.

Excellent communication and interpersonal skills.

Strong organisational skills with the ability to manage multiple tasks in a busy environment.

Good IT skills and experience using dealership management systems (preferred but not essential).

The ability to work well under pressure while maintaining accuracy and attention to detail.

A proactive, positive and professional attitude.

In return we’ll offer

As a permanent Greenhous employee, you will be entitled to:

30 Days Holiday Including 8 Bank Holidays

Company Sick Pay That Increases With Length Of Service

Pension With Greenhous Contribution

Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops

Qualified Mental Health First Aiders

Free Will Writing Service

Free Mortgage Advice Service

Free Eye Tests For VDU Users

Free Flu jabs if you are ineligible through the NHS

On-Site Parking (Site Specific)

Cycle To Work Scheme

EAP - Employee Assistance Program

Who are we:

Greenhousis firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.

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