Service Advisor

Greenhous Group; Halford CP; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Holiday entitlement

Sick pay

Pension

Employee discounts

Mental health support

Will writing

Mortgage advice

Eye tests

Cycle to work

EAP

On-site parking

Job summary

Greenhous Group in Telford is seeking a Service Advisor to be the main contact between customers, workshop and Aftersales, ensuring a smooth service or repair experience.

You will welcome customers, book servicing, discuss requirements, provide estimates and keep customers updated on progress, delivering an excellent customer experience at every stage.

Qualifications

• Previous customer-facing or service-brand experience would be advantageous.
• Excellent communication and interpersonal skills are essential.
• Strong organisational abilities with multitasking capacity.
• Proactive, professional and confident approach to customers.

Responsibilities

• Welcoming customers and delivering friendly, professional service.
• Booking vehicles in for servicing, maintenance and repair work.
• Discussing customer requirements and recording vehicle concerns accurately.
• Providing estimates and updating customers on progress and costs.

Skills

Customer service

Communication

Organisation

IT systems

Team player

Attention to detail

Motor trade knowledge

Proactive

Job description

An exciting opportunity has arisen for a Service Advisor to join the team at Greenhous Telford, supporting our range of Stellantis brands.

We are looking for a customer-focused and organised individual who can deliver an excellent experience from the moment a customer arrives through to the completion of their vehicle's service or repair.

As a Service Advisor, you will act as the main point of contact for our customers, liaising with the workshop and wider Aftersales team to ensure work is completed efficiently and customers are kept informed throughout the process.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Salary:

Dependent on experience, plus bonus opportunities. Salary will be discussed at interview stage.

Hours:

Monday to Friday, 8.00am to 6.00pm, i.e. 45 hours per week, 1 hour lunch break (unpaid).

Key Responsibilities:

• Welcoming customers and providing a professional and friendly service.


• Booking vehicles in for servicing, maintenance and repair work.


• Discussing customer requirements and accurately recording vehicle concerns.


• Providing estimates and keeping customers updated on the progress of work.


• Liaising with Vehicle Technicians and the Workshop team.


• Explaining completed work and associated costs to customers.


• Handling customer queries and resolving any issues professionally.


• Promoting additional products and services where appropriate.


• Ensuring all documentation and systems are kept accurate and up to date.


• Delivering an excellent customer experience at every stage.

Ideally, we are looking for:

• Previous experience as a Service Advisor or within a customer-facing role.


• Excellent communication and customer service skills.


• Strong organisational skills and the ability to manage multiple tasks.


• A professional and confident approach.


• Good IT and administration skills.


• The ability to work effectively as part of a busy team.


• A proactive approach with a strong attention to detail.


• Previous experience within the motor trade would be advantageous.

In return we’ll offer:

As a permanent Greenhous employee, you will be entitled to:

• 30 Days Holiday Including 8 Bank Holidays


• Company Sick Pay That Increases With Length Of Service


• Pension With Greenhous Contribution


• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops


• Qualified Mental Health First Aiders


• Free Will Writing Service


• Free Mortgage Advice Service


• Free Eye Tests For VDU Users


• Free Flu jabs if you are ineligible through the NHS


• On-Site Parking (Site Specific)


• Cycle To Work Scheme


• EAP – Employee Assistance Program

Who are we:

Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.