Service Advisor

Griffin Mill Garages; Pontypridd; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading dealership in Pontypridd seeks a Service Advisor dedicated to providing exceptional customer service in a fast-paced environment. You will be the first point of contact for customers, managing their journeys and ensuring satisfaction. Join a supportive team and explore a thriving career in the automotive industry.

Benefits

Supportive team environment

Career development opportunities

Qualifications

• Positive attitude with a focus on customer service.
• Strong written and verbal communication skills.
• Experience in a customer-facing role is essential.

Responsibilities

• Creating a welcoming atmosphere for customers.
• Keeping customers updated on vehicle statuses.
• Managing customer accounts and resolving queries.

Skills

Customer Care

Communication

Problem-Solving

Job description

Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, team-oriented environment? If so, we want you to be part of our successful main dealership in Pontypridd!

As a Service Advisor, you’ll be the first point of contact for our customers, providing a friendly and professional experience from start to finish. You’ll play a key role in ensuring a smooth, efficient, and enjoyable customer journey, supporting the Service Manager and working closely with our aftersales team.

What You’ll Be Doing:
Customer Care – Creating a welcoming atmosphere and ensuring every customer has a positive experience
Customer Communication – Keeping customers updated on their vehicle’s status and explaining technical details in a clear, friendly way
Building Relationships – Developing strong rapport with customers to encourage repeat business
️ Problem-Solving – Handling customer queries and resolving complaints efficiently and professionally
Business Retention – Managing customer accounts and ensuring they receive outstanding service every time

What We’re Looking For:

A positive attitude with a passion for customer service
Strong communication skills – both written and verbal
The ability to work independently and as part of a team
Exceptional organization and punctuality
Confidence in handling challenging situations with professionalism
Experience in a customer-facing role is essential
A valid driver’s license is required

What’s in It for You?

A fantastic opportunity to work with a successful main dealership
A supportive and professional team environment
The chance to develop and grow your career in the automotive industry

If you’re ready to take on this exciting challenge and be part of a high-performing team, we’d love to hear from you! Apply now with your CV.