Service Advisor

JR United Kingdom; Manchester; On-site; GBP 28,000; Full time

Job summary

Join a leading automotive retailer as a Service Advisor, where you'll provide exceptional customer service in a dynamic Aftersales department. Engage with customers for vehicle servicing, offer expert advice, and enjoy continuous training and development opportunities. This role promises a competitive salary of up to £28k plus bonuses, along with numerous employee benefits in a supportive environment.

Benefits

Competitive salaries with clear pay scales

Generous annual leave allowance

Colleague car plans and cycle to work scheme

Enhanced maternity and paternity leave

Critical illness cover and life assurance

Employee assistance programme

Access to 24/7 GP services

Qualifications

• Experience in the automotive industry is preferred.
• Ability to maintain accurate customer records is essential.
• Strong communication skills to explain technical information clearly.

Responsibilities

• Book MOTs, services, and repairs for customers.
• Advise customers on warranty and upsell additional products.
• Liaise with the Aftersales department to manage appointments.

Skills

Communication

Customer Service

Rapport Building

Tools

Kerridge

Job description

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Salary: Up to 28k per annum and of OTE 32K, plus £6,000 bonus uncapped

Hours: 42 hours per week, Monday – Friday 08:00 – 18:00, Saturdays on a rotational basis 08:00 – 13:00

About the role:

This is a fantastic opportunity for you to develop your career with a premium brand Volvo, where you will be joining a friendly and efficient Aftersales department that is led by the Service Manager. We will ensure you feel part of the team from the very start and help to develop your skills and knowledge through continuous training and one to one catch up meetings.

Our Service Advisors play an important role in providing our customers with a personalised, premium experience as they come back to us time and time again for servicing, MOT and repairs. It is their job to show off their knowledge and expertise so that our customers have all the information they require when making decisions about the servicing of their vehicle. With this in mind, we provide ongoing training and development opportunities for our Service Advisors through customer experience workshops.

What you’ll do:

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

About you:

You will have heaps of energy, a warm personality and a real passion for delivering first class customer experiences. You will have excellent communication skills and the ability to build rapport easily and are able to explain technical information clearly and concise. Previous experience using Kerridge also known as ADP would be an advantage.

For this role you will need to be able to maintain accurate customers records. You will be a great team player but be able to work independently also. We want to hear from you if you have worked in a similar role within the automotive industry or have a passion for customer service and cars!

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.

• Competitive salaries with clear pay scales in place as you develop
• Generous annual leave allowance that increases with length of service
• Eligibility to join one of our colleague car plans and cycle to work scheme
• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years plus life assurance and free will writing service
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being

We are an equal opportunities employer, committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver's license check will also be carried out.