Service Advisor

JCT600 Ltd; Harrogate; On-site; GBP 25,925 - 35,075; Full time

Benefits offered by this job

Annual leave 34 days

Maternity leave

Paternity leave

Life assurance

Pension

Sickness cover

Brand training

Leadership development

Car purchase scheme

Servicing discounts

Cycle to work

Gym schemes

Referral bonus

Job summary

JCT600 Ltd in Harrogate is seeking a Service Advisor for Mercedes Benz to act as the trusted contact for customers throughout their servicing journey. You will ensure clear communication and smooth coordination between customers and the workshop team.

Your day-to-day focuses on building lasting customer relationships, managing expectations, and delivering excellent service at every step of the process.

Qualifications

• Previous experience in a Service Advisor or automotive customer support role
• Strong communication and organisational skills
• Ability to multitask and manage workload efficiently in a busy environment

Responsibilities

• Scheduling and managing vehicle service appointments and repairs.
• Advising customers on necessary maintenance and repair work clearly and accurately.
• Coordinating with workshop technicians to monitor job progress and completion.
• Ensuring all service documentation and systems are up to date and compliant.

Skills

Communication skills

Organisational skills

Multitasking

Customer service experience

Job description

Service Advisor - Mercedes Benz

Salary: £30,500 OTE

Location: Harrogate, North Yorkshire

At JCT600, our Service Advisors are essential to delivering an efficient and professional aftersales experience. You’ll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team.

Your role is key to building long‑lasting customer relationships by managing expectations and delivering excellent service every step of the way.

As a Service Advisor Your Day‑to‑day Will Include

• Scheduling and managing vehicle service appointments and repairs.
• Advising customers on necessary maintenance and repair work clearly and accurately.
• Coordinating with workshop technicians to monitor job progress and completion.
• Ensuring all service documentation and systems are up to date and compliant.

What We’re Looking For

• Previous experience in a Service Advisor or automotive customer support role (preferable).
• Strong communication and organisational skills.
• Ability to multitask and manage workload efficiently in a busy environment.

Benefits

• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support: Enhanced paid maternity and paternity leave
• Wellbeing & protection: Life assurance, pension, enhanced sickness cover
• Training & development: From foundation to advanced levels through brand partner training and our best‑in‑class leadership development
• Colleague car purchase scheme & servicing discounts
• Cycle‑to‑work and discounted gym schemes
• Referral scheme up to £1,000

Why join JCT600 as a Service Advisor?

• We’ve spent over 80 years building a business that values its people and their careers.
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity.
• Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments.

Inclusivity & Diversity

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.