Service Advisor

JR United Kingdom; Kidderminster; On-site; GBP 22,000 - 30,000; Full time

Job summary

A family-run MG & Citroën dealership in Kidderminster is seeking a full-time Service Advisor. This role involves being the primary contact for customers, managing service and parts inquiries, and ensuring high customer satisfaction. With opportunities for career growth and a supportive team culture, this position is ideal for those with a customer-focused mindset and experience in service roles.

Benefits

22 days holiday plus bank holidays

Staff discounts on vehicles and servicing

Supportive team culture

Opportunities for career growth

Qualifications

• Previous experience in a service and/or parts role is essential.
• Strong communication and organisational skills are required.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Advise customers on service and parts requirements.
• Manage workshop bookings and customer communications.
• Ensure accurate invoicing and administrative records.

Skills

Communication

Organisational Skills

Customer-Focused Approach

Attention to Detail

Team Player

Job description

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Hours: Full Time | Monday–Friday 8:00am–5:30pm | Rota Saturdays

Are you passionate about customer service and experienced in both service and parts? We're looking for a proactive Service Advisor to join our friendly, family-run MG & Citroën dealership in Kidderminster. This is an excellent opportunity to be part of a long-established business that truly values its people and customers.

About the Role

As a Service Advisor, you’ll be the key connection between our customers and the workshop. From booking to collection, you'll ensure a smooth and positive experience throughout the aftersales journey.

Key Responsibilities:

• Advise customers on service and parts requirements
• Manage workshop bookings and customer communications
• Handle parts enquiries, orders, and stock management
• Ensure accurate invoicing and administrative records
• Deliver high levels of customer satisfaction at every stage

What We’re Looking For:

• Previous experience in a service and/or parts role is essential
• Excellent communication and organisational skills
• A customer-focused approach with strong attention to detail
• A team player who thrives in a fast-paced environment

What We Offer:

• Full-time role: Monday to Friday 8:00am–5:30pm, plus rota Saturdays
• 22 days holiday (plus bank holidays), increasing with length of service
• Staff discounts on vehicles and servicing
• Supportive team culture in a family-run business with over 70 years of heritage
• Genuine opportunities for long-term career growth

Interested in the next step in your automotive career?

Apply now and join a dealership that puts its people and customers at the heart of everything it does.