Service Advisor

Vertu Motors plc; Ascot; On-site; GBP 35,000 - 45,000; Full time

Job summary

Vertu Motors plc is seeking a Service Advisor for their Mercedes Benz dealership in Ascot. The ideal candidate will have experience in the motor industry and a passion for providing excellent customer service. This role offers a competitive salary and benefit package, along with ongoing training and development opportunities.

Benefits

25 days holiday plus bank holidays

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension plan

Enhanced Maternity & Paternity

Qualifications

• Experience as a Service Advisor in the motor industry.
• Ability to manage customer expectations and follow-up.
• Strong communication skills.

Responsibilities

• Act as the relationship manager between customers and the workshop.
• Keep customers informed throughout their service or repair.
• Upsell additional products and ensure customer satisfaction.

Skills

Customer service

Relationship management

Upselling

Education

Full UK driving licence

Job description

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Vertu Mercedes Benz of Ascot

Here at Vertu Mercedes Benz of Ascotwe have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

Vertu Mercedes Benz of Ascot

Here at Vertu Mercedes Benz of Ascotwe have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a £35,000 basic salary with an OTE in excess of £40,000 plus company benefits.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

Ideally, you will have experience working as a Service Advisor in the motor industry. You must also hold a full UK driving licence (manual and automatic).

Benefits

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity
  
  
  

Apply today to be considered for this vacancy.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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