Service Advisor

Octane Recruitment; Hatfield; On-site; GBP 28,000 - 37,000; Full time

Job summary

A reputable dealership in Hatfield is seeking an experienced Service Advisor to join their team. The role focuses on customer interaction, managing service bookings, and providing excellent communication throughout the service process. Ideal candidates must have proven experience in a dealership, strong organizational skills, and a full UK driving licence. This position offers a competitive salary starting from £28,000 with uncapped bonus potential in a supportive work environment.

Benefits

Competitive salary

Uncapped OTE potential

Ongoing training

Career development opportunities

Qualifications

• Proven Service Advisor experience within a dealership or garage.
• Full UK driving licence required.
• Attention to detail is essential.

Responsibilities

• Act as the main point of contact for customers.
• Book vehicles accurately for service and repair.
• Provide clear cost and time estimates.

Skills

Excellent communication skills

Customer service skills

Organisational abilities

Proactive attitude

Ability to work under pressure

Job description

Service Advisor

Location: Hatfield
Salary: Basic from £28,000 (depending on experience) + uncapped bonus OTE 40k plus
Hours: Monday-Friday, 08:00-18:00 (1-hour lunch) Saturday: 08:30-16:00 (on rota, 1 in 4 weekends)

About the Role

We are seeking an experienced and customer-focused Service Advisor to join our successful dealership team. This is a fantastic opportunity for a motivated individual who enjoys working in a fast-paced environment, providing exceptional service, and building long-term relationships with customers. As a Service Advisor, you will be the vital link between the customer and the workshop, ensuring all service and repair work is communicated clearly, efficiently, and professionally.

Key Responsibilities

• Greet customers professionally and act as their main point of contact throughout the service process.
• Accurately book vehicles in for service and repair work, ensuring workshop schedules run smoothly.
• Provide clear explanations of service and repair requirements, costs, and estimated completion times.
• Liaise with technicians and parts departments to ensure a seamless customer experience.
• Maintain accurate records of customer interactions and vehicle history.
• Upsell additional products or services where appropriate to enhance the customer experience.
• Ensure every customer leaves fully satisfied with the service provided.

About You

To be successful in this Service Advisor role, you must have:

• Proven Service Advisor experience within a franchised dealership or reputable independent garage.
• Excellent communication and customer service skills.
• Strong organisational abilities with attention to detail.
• A proactive, positive attitude and ability to work under pressure.
• A full UK driving licence.
• Candidates from non-automotive sales roles will not be considered for this position — Service Advisor experience within the motor trade is essential.

What's on Offer

• Competitive basic salary from £28,000 (depending on experience)
• Uncapped OTE potential of up to £9,600 per year
• Monday to Friday schedule with a fair 1 in 4 Saturday rota
• Ongoing training and manufacturer support
• Excellent career development opportunities within a growing group

How to Apply

If you're an experienced Service Advisor ready to take the next step in your career with a forward-thinking dealership, apply today or contact us for more information.

Consultant: Liam Bolton MDLOJ