Service Advisor

Securitas UK; Coldstream; On-site; GBP 17,000 - 29,000; Full time

Job summary

Mercedes Benz of Coldstream is seeking a Service Advisor to greet customers, listen to their concerns, explain services, estimates and timelines, and offer recommendations based on vehicle condition.

You will schedule appointments, coordinate loan vehicles or shuttle services, monitor progress and relay updates to customers while ensuring warranty and service procedures are followed. You will also keep accurate records and assist with payments and reconciliations.

Responsibilities

• Customer Interaction & Service Explanation: Greet customers professionally, listen to their concerns, provide clear explanations of services, estimates, and timelines, and offer relevant recommendations based on vehicle condition.

Job description

Job Description

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• Customer Interaction & Service Explanation: Greet customers professionally, listen to their concerns, provide clear explanations of services, estimates, and timelines, and offer relevant recommendations based on vehicle condition.
• Scheduling & Coordination: Efficiently schedule service appointments, coordinate loan vehicles or shuttle services, and communicate customer concerns to Service Technicians for accurate diagnosis and resolution.
• Job Monitoring & Updates: Monitor job progress, update customers on any delays, and identify additional service opportunities, while ensuring compliance with warranty and service procedures.
• Record Keeping & Payment Processing: Maintain accurate records of work orders, invoices, and customer profiles, process payments accurately, and reconcile transactions.
• Customer Follow-up & Feedback: Follow up post-service to ensure customer satisfaction, address complaints, solicit feedback for improvement, and maintain positive customer relationships.

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To be considered for this position, you must have the right to work in the UK.

Service Advisor

Mercedes Benz of Coldstream

Salary up to £28,500. OTE up to £35,000.