Service Advisor

Automotive Recruitment Consultants Ltd; Burton-on-Trent; On-site; GBP 29,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen in der Automobilbranche sucht einen engagierten Service Advisor, um das Team in einem führenden Autohaus zu verstärken. In dieser spannenden Rolle sind Sie für die Bereitstellung eines hervorragenden Kundenservices verantwortlich, während Sie sicherstellen, dass die Fahrzeuge der Kunden pünktlich und gemäß den Standards repariert werden. Mit einem attraktiven Gehaltspaket und einer leistungsabhängigen Bonusstruktur bietet dieses familiengeführte Unternehmen eine hervorragende Arbeitsumgebung sowie Möglichkeiten zur beruflichen Weiterentwicklung. Wenn Sie über mechanisches Wissen und eine Leidenschaft für den Kundenservice verfügen, freuen wir uns auf Ihre Bewerbung.

Benefits

22 Tage Urlaub plus 8 Feiertage

Gesundes Bonusstruktur

Karrieremöglichkeiten

Angenehmes Arbeitsumfeld

Qualifications

• Erfahrung im Kundenservice, idealerweise im Automobilbereich.
• Gute Kommunikations- und Organisationsfähigkeiten sind erforderlich.

Responsibilities

• Bereitstellung eines hohen Kundenservices an der Serviceempfangstheke.
• Sicherstellung der rechtzeitigen Fertigstellung von Fahrzeugreparaturen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisation

Mechanisches Wissen

Aufmerksamkeit für Details

Job description

Service Advisor - Buton On Trent

My client an award winning business requires a Service Advisor due to internal promotion.

OTE £34.5K uncapped

Our client based in the Burton On Trent area has requested our assistance in looking for a dedicated Service Advisor working with the successful team in their franchised leading brand car dealership

Benefits
The successful applicant will enjoy benefits of being part of a Family owned Company including;

• Excellent Salary package for the right candidate depending on experience
• A healthy achievable bonus structure
• Typically 42.5 hours per week Mon – Fri plus 1 in 3 Saturday morning paid at time and a half.
• 22 days annual leave plus 8 bank holidays
• An excellent working environment and opportunities for career advancement going forward

The Role:

• To provide high levels of customer service on the service reception desk, ensuring there is good communication between Technicians and customers, ensuring their vehicles are ready on time to the agreed standard.
• To ensure the service customers receive prompt, courteous and effective repair of their vehicles within the guidelines of the policies and procedures of the dealership.
• To liaise with the Service Manager regarding the most effective way of carrying out the work required, taking account of the skills of the workforce, the priorities of the business and the cost implication.
• To ensure all work is correctly invoiced and payment received, handling customer queries courteously and within company policy at all times.
• To maintain close liaison with customers, to ensure maximum customer retention.
• To ensure effective collection and delivery of customers’ vehicles including administering hire / loan cars as required.
• To be responsible for the standards of appearance, safety and discipline and work within the department.

The Person:
This is very hands-on role and the person appointed will preferably have:

• Good mechanical knowledge of cars and parts be able to provide outstanding customer service
• Have excellent communication, organisation and inter-personal skills
• Possess a good attention to detail be flexible and possess a GSoH
• Be able to comply with all company and manufacturer’s disciplines and procedures
• The Service Advisor will preferably have a Motor Trade experience background but it is essential to have customer facing experience and a confident / influencing style, which are the key components

If you feel that you have what we are looking for, email your CV to [e-mail] or call Emma on 07834583994 for a confidential conversation.

** All applications will be treated in the strictest confidence **