Service Advisor

Jago Consultants; Bedford; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading company is seeking an experienced Service Advisor for their Bedford branch. The role involves maximising service profitability, ensuring customer satisfaction, and liaising with various teams. Candidates should have experience in the automotive industry, with a strong focus on customer care and sales skills. Full manufacturer-backed training is included, along with additional perks such as a day off for your birthday.

Benefits

Full manufacturer-backed training program

Birthday off after probation

Qualifications

• Previous experience in the Automotive Industry is preferred.
• Knowledge of Keyloop Management system would be a distinct advantage.

Responsibilities

• Maximise service profitability through professional sales techniques.
• Ensure customer queries are answered immediately.
• Maintain effective liaison with sales, parts, and workshop teams.

Skills

Customer care

Sales techniques

Problem-solving

Tools

Keyloop Management system

Job description

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My client is looking to recruit an experienced Service Advisor at their Bedford branch.

As a Service Advisor, your Key Objectives will include:

– Maximising service profitability through the use of professional sales techniques

– Sell additional products, services and repair works in a professional manner

– Ensure customer awareness of all products and services available

– Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs

– Maintain effective liaison with sales, parts and workshop teams

– Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.

You will ensure the highest level of customer care and satisfaction always:

– Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately

– Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so

– Pro-actively contact customers to update them on progress of work

– Notify customers promptly of completion of work

– Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

You will maintain excellent standards of departmental administration:

– Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)

– Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken

– Ensure compliance to all health and safety / environmental / company policies

– Undertake other tasks and responsibilities as requested by the front-of-house Service Manager

Skills and Experience Required:

Previous experience in the Automotive Industry is preferred. Knowledge of Keyloop Management system would be a distinct advantage.

Salary- £30k basic with an OTE of £36k

Full manufacturer-backed training program

You will also get your birthday off once probation has been passed.

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