Service Administrator (Internal Only)

Royal Devon And Exeter Nhs Foundation Trust; Exeter; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

NHS Pension scheme

Cycle to work scheme

Nursery on site with salary sacrifice

Car lease schemes

Staff discounts

Occupational health services

Job summary

The Royal Devon University Healthcare NHS Foundation Trust is seeking a Service Administrator to provide a professional, welcoming reception for patients, visitors and staff in the Community Dental Service and outpatient clinics. You will register patients, manage appointments, answer enquiries confidentially, and support the clinical team with admin tasks.

The role requires highly organised, proactive individuals with excellent communication skills who can prioritise a busy workload, work

Qualifications

• Highly organised and motivated with excellent communication and interpersonal skills.
• Ability to prioritise and manage workload effectively, and work calmly under pressure.
• Commitment to providing a high-quality administrative service to patients and colleagues.

Responsibilities

• Provide a professional, welcoming reception for patients, visitors and healthcare professionals.
• Register patients accurately, manage appointments and handle enquiries confidentially.
• Provide admin support for the clinical team and book clinics; help ensure theatre and procedure lists are fully utilised.
• Manage waiting lists and maintain accurate records in collaboration with the team.

Job description

Role Summary

The Service Administrator is responsible for providing a professional, efficient, and welcoming reception service for patients, visitors, and healthcare professionals attending the Community Dental Service and outpatient clinics. The post holder acts as the first point of contact, ensuring patients are registered accurately, appointments are managed effectively, and enquiries are handled sensitively and confidentially. The post holder will also share responsibility for providing admin support for the clinical team, booking clinics, helping ensure theatre lists and procedure clinics are fully utilised as well as managing waiting lists for the team.

About the Role

More detail about the role

We are looking for an enthusiastic, motivated and dedicated Service Administrator to join our busy Community Dental Team.

The successful candidate will be highly organised and motivated, with excellent communication and interpersonal skills. You will be able to prioritise and manage your workload effectively, work calmly under pressure, and thrive in a busy and varied working environment. A positive, flexible and proactive approach is essential, along with a commitment to providing a high-quality administrative service to patients and colleagues.

As the first point of contact for patients, relatives, carers, and visitors, you will play a key role in creating a welcoming and professional environment while supporting the smooth running of our Community Dental Service.

You will be responsible for providing high-quality reception and administrative support, ensuring patients receive an efficient service from arrival through to departure. Working closely with the wider team, you will help maintain accurate records, and support the delivery of safe and effective patient care.

The post holder will ideally have previous administrative experience, preferably within a secretarial or healthcare setting. However, we also welcome applications from candidates with experience in other sectors who can demonstrate relevant and transferable skills.

This is a challenging yet rewarding role, offering the opportunity to become an integral part of a dedicated dental team. If you feel you have the skills, enthusiasm and commitment to meet the demands of the role, we would be delighted to hear from you.

Visits to the department are warmly welcomed and encouraged. If you would like to arrange a visit or find out more about the role, please contact the Team Leader using the details provided below.

Working Pattern: :-: Monday, Wednesday Thursday

Interview Date: Mondayrd November 6

For further information please contact: Ollie Snow Team Leader on / As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over , staff, making us the largest employer in Devon. Our core services, which we provide to more than , people, cover more than 2, square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Benefits

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with days paid annual leave (plus bank holidays), rising to days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.