Service Administrator - Glasgow Family Support Services

Aberlour Child Care Trust; Glasgow; On-site; GBP 25,000 - 27,000; Full time

Job summary

Join a forward-thinking organization dedicated to supporting families affected by domestic abuse. As a Service Administrator, you will play a vital role in welcoming families, managing administrative tasks, and ensuring smooth operations within a supportive team. Your excellent communication and organizational skills will help create a positive environment for both staff and service users. With a commitment to professional development and employee well-being, this role offers a chance to make a meaningful impact while enjoying generous benefits and training opportunities. If you're passionate about making a difference, this position is perfect for you.

Benefits

Generous Annual Leave

Excellent Employer Pension Scheme

Employee Discounts

Training Opportunities

Qualifications

• Experience in a busy office or social care environment.
• Comfortable with Microsoft Office packages including Excel.

Responsibilities

• Perform general administrative tasks and financial administration.
• Serve as the first point of contact for families seeking assistance.

Skills

Administrative Experience

Microsoft Office (Excel)

Communication Skills

Organizational Skills

Education

SCQF Level 7 Qualification

Job description

Location: Southside House, 135 Fifty Pitches Road, G51 4EB

Salary: £25,350 - £26,055 per year

Contract Type: Temporary

Position Type: Full Time

Hours: 34.75 hours per week

About Bridges Partnership - Glasgow

The Bridges Partnership is jointly provided by Aberlour Glasgow Family Support Service and Shelter Scotland to provide support to mothers and their children living in the North East of Glasgow areas who are or have been affected by domestic abuse.

About Glasgow Intensive Perinatal Service

Aberlour has always seen the benefit of early intervention and are pleased to have received funding from Scottish Government for a Service Manager and 6 new posts to work across Glasgow supporting new parents pre and post birth. By working alongside new parents, we aim to facilitate recovery from problematic substance use and improve parenting capacity and confidence to positively impact on the outcomes for both parents and their new babies.

The service will work across 7 days per week operating within the hours of 8am to 8pm to flexibly meet the needs of the parents and families being supported. The work will cover prebirth to baby first birthday offering strength based whole family support.

What we are looking for....

The role of as Service Administrator is very varied within Aberlour, you will have general administrative tasks such as financial administrative tasks, ordering office equipment and supporting with our file recording systems. Your job is also about supporting and working with people. For many of our families our Service Administrators are their first point of contact - as they are usually there to welcome them into our offices! Our administrators are at times a point of contact for families who are looking for urgent help and must respond in an appropriate, friendly and helpful manner.

Ideally you will have administrative experience gained through working within a busy office or social care environment. You will be comfortable working with all Microsoft Office packages including Excel and be able to create spreadsheets and deal with numerical information. You will have excellent communication and organisational skills. You will have a relevant professional qualification at SCQF level 7 or equivalent experience of working in a busy office.

To have a look at our values to understand more about what we are looking for from our employees click here .

What we offer...

As well as a supportive team and excellent training opportunities, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme and a range of deals and discounts across various retailers. Find out more about our Employee Benefits and our commitment to Equality and Diversity here .

Aberlour is committed to the safeguarding and welfare of all our service users and uses a thorough and rigorous recruitment and selection process including PVG Scheme checks to ensure this commitment is not compromised.

We also follow Data Protection Guidelines - Here is our privacy policy .

Applications to be returned by: Midnight Sunday 11th May 2025

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