Service Administrator - Criminal Justice Team

NHS Jobs; Stoke-on-Trent; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days annual leave

Birthday day off

Enhanced parental leave

Volunteer leave

Pension scheme

Blue Light Card

Flexible working

Refer a Friend £500 bonus

Job summary

WithYou is recruiting a Service Administrator to support the Criminal Justice team in Stoke-on-Trent. The role is full-time, permanent, 37.5 hours per week, with a salary of £26,250 per annum.

You will provide a comprehensive administrative service across frontline duties and data management to help deliver confidential community support services. The successful candidate will handle a range of admin tasks, coordinate with partners such as prisons and probation services, and maintain accurate

Qualifications

• Experience providing administrative support in a busy environment.
• Excellent verbal and written communication with diverse stakeholders.
• Strong numeracy and literacy skills (maths/english).
• Good organisation and ability to manage competing priorities.

Responsibilities

• Managing trackers that monitor client journeys as they engage with community support.
• Handling calls via our dedicated Criminal Justice phone line (including those referred directly from court settings).
• Assisting with the printing and coordination of prescriptions for clients seen within the Criminal Justice pathway.
• Providing wider administrative support to the service, such as front-of-house duties, meeting and greeting, and assisting with the main service phone line.

Skills

Admin experience

Communication

maths & english

Organisation

Attention to detail

Can-do attitude

IT & databases

Job description

Service Administrator - Criminal Justice Team

About the Role Join us as a Service Administrator in Stoke-on-Trent. Our team based in Stoke-on-Trent are seeking an experienced full time Administrator, to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you. This role is full time and permanent, working 37.5 hours per week. The salary is £26,250 per annum. As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us on our website. Closing date: 8th November 2026. Job Opportunity We are seeking a motivated and organised Administrator to support our busy community drug and alcohol service. This role will be primarily based within our Criminal Justice team, providing vital administrative support to ensure the smooth and effective delivery of this part of the service. You will work closely with key partners, including prisons, custody suites, and probation services, to support information sharing and maintain accurate data records.

Responsibilities

• Managing trackers that monitor client journeys as they engage with community support.
• Handling calls via our dedicated Criminal Justice phone line (including those referred directly from court settings).
• Assisting with the printing and coordination of prescriptions for clients seen within the Criminal Justice pathway.
• Providing wider administrative support to the service, such as front-of-house duties, meeting and greeting, and assisting with the main service phone line.

Essential Skills

• Experience of providing great administrative support in a busy environment.
• Ability to communicate effectively with a wide range of people and to be confident working in a team environment.
• Good level of Maths and English (verbal and written).
• Organisational skills: ability to manage and prioritise your time and deal with changing and conflicting demands with ease.
• Good analytical skills with an eye for detail.
• A can-do, positive attitude.
• Excellent IT skills, including database management and comfort with digital media.

About Company

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland. Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them. Our staff team changes lives. If you're passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we'd love to hear from you.

DE&I

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. Please note that you will be required to provide 3 years worth of references and where applicable, undergo an enhanced DBS check, to be considered for a role at WithYou. Please review our recruitment FAQs before submitting your application.

Benefits

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You's pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable once your recommended friend has been employed for 6 months