Service Administrator - Criminal Justice Team

Withyou; Malvern Wells; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days annual leave

Birthday/special occasion day off

Enhanced maternity/paternity/adoption

Volunteer leave

Pension scheme

Blue Light Card

Job summary

WithYou in Stoke-on-Trent is seeking a motivated Service Administrator to support the Criminal Justice team with essential administrative duties and data records. You will manage trackers, handle calls on the dedicated line, and assist with printing and coordinating prescriptions for clients seen within the Criminal Justice pathway.

This full-time, permanent role offers 37.5 hours per week and a salary of £26,250 per annum.

Qualifications

• Excellent attention to detail and strong IT skills.
• Highly organized with strong communication and time management.
• Ability to work in a busy, collaborative team to support vulnerable clients.

Responsibilities

• Manage trackers monitoring client journeys in community support.
• Handle calls via the Criminal Justice line and manage referrals from courts.
• Assist with printing and coordinating prescriptions for Criminal Justice clients.
• Provide front-of-house support and general administrative tasks.

Skills

Attention to detail

IT skills

Communication

Time management

Teamwork

Maths & English

Analytical skills

Tools

Database management

Job description

About the Role

Join us as a Service Administrator in Stoke-on-Trent.

Our team based in Stoke-on-Trent are seeking an experienced full time Administrator, to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you.

This role is full time and permanent, working 37.5 hours per week. The salary is £26,250 per annum.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us on our website.

Closing date: 8th November 2026. Please note that this advert may close early should sufficient applications be received, so early application is advised.

Job Opportunity

We are seeking a motivated and organised Administrator to support our busy community drug and alcohol service. This role will be primarily based within our Criminal Justice team, providing vital administrative support to ensure the smooth and effective delivery of this part of the service. You will work closely with key partners, including prisons, custody suites, and probation services, to support information sharing and maintain accurate data records.

Responsibilities will include managing trackers that monitor client journeys as they engage with community support, handling calls via our dedicated Criminal Justice phone line (including those referred directly from court settings), and assisting with the printing and coordination of prescriptions for clients seen within the Criminal Justice pathway. You may also provide wider administrative support to the service, such as front-of-house duties, meeting and greeting, and assisting with the main service phone line.

This role is full time and permanent, working 37.5 hours per week. The salary is £26,250 per annum.

Essential Skills

The ideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.

We'd be excited to see the following in your application:

• experience of providing great administrative support in a busy environment
• the ability to communicate effectively with a wide range of people
• to be confident working in a team environment and able to work collaboratively
• a good level of Maths and English (verbal and written)
• to be organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease
• good analytical skills with an eye for detaila can do, positive attitude
• excellent IT skills, including database management and be comfortable using digital media

About Company

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.

Our name reflects who we are – a positive place where people can progress, connect with others and get friendly, expert help in a way that’s right for them.

Our staff team changes lives. If you’re passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we’d love to hear from you.

DE&I

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.

As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

Please note that you will be required to provide 3 years worth of references and where applicable, undergo an enhanced DBS check, to be considered for a role at WithYou.

Internal Applicants - please note that fixed term roles will be offered as secondments.

Benefits

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable once your recommended friend has been employed for 6 months