Service Administrator - Criminal Justice Team

The Methodist Church in Britain; Stoke-on-Trent; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

28 days annual leave

Birthday off

Enhanced parental leave

Volunteer leave

Pension scheme

Blue Light Card discounts

Flexible working & wellbeing support

Refer a Friend bonus

Résumé du poste

WithYou is seeking a Service Administrator to support the Criminal Justice team within its community drug and alcohol service. The role involves administrative duties, keeping client-journey trackers up to date, answering the dedicated Criminal Justice phone line, and coordinating prescription printing for clients engaged in the Criminal Justice pathway.

You will work closely with prisons, custody suites and probation services to facilitate information sharing and ensure accurate data records,

Qualifications

• Experience of providing administrative support in a busy environment.
• Enhanced DBS check, where applicable.
• Three years of references.

Responsabilités

• Manage trackers that monitor client journeys through community support.
• Handle calls on the dedicated Criminal Justice phone line, including referrals direct from courts.
• Assist with printing and coordinating prescriptions for clients on the Criminal Justice pathway.
• Work with prisons, custody suites and probation services to support information sharing.
• Maintain accurate data records.
• Provide front-of-house duties, including meeting and greeting.
• Assist with the main service phone line.

Connaissances

Attention to detail

IT skills

Database management

Maths

English

Analytical skills

Communication

Time management

Teamwork

Outils

MS Office

Description du poste

Service Administrator post in the Criminal Justice team of WithYou's community drug and alcohol service, supporting clients who come through prisons, custody suites and probation. The work is mainly administrative: keeping client-journey trackers and records current, answering the Criminal Justice phone line, including calls from courts, and coordinating prescription printing. Liaising with partner agencies on information sharing sets it apart from a general admin role, and some front-of-house and main-line cover is included. Applicants need three years of references and, where applicable, an enhanced DBS check.

What the job involves

• Manage trackers that monitor client journeys through community support
• Handle calls on the dedicated Criminal Justice phone line, including referrals direct from courts
• Assist with printing and coordinating prescriptions for clients on the Criminal Justice pathway
• Work with prisons, custody suites and probation services to support information sharing
• Maintain accurate data records
• Provide front-of-house duties, including meeting and greeting
• Assist with the main service phone line

What’s required

Experience

• Experience of providing administrative support in a busy environment

Skills & knowledge

• Excellent attention to detail
• Strong IT skills, including database management and digital media
• Good level of Maths and English, verbal and written
• Good analytical skills
• Excellent communication with a wide range of people
• Organised, able to prioritise time and handle changing or conflicting demands

Checks & eligibility

• Enhanced DBS check, where applicable
• Three years of references

Other

• Confident working collaboratively in a team
• Commitment to supporting vulnerable individuals
• Positive, can-do attitude

What’s offered

• 28 days annual leave plus bank holidays
• An extra day off for a birthday or special occasion
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrolment into the pension scheme
• Blue Light Card discounts
• Flexible working opportunities and wellbeing support
• £500 Refer a Friend bonus once a referred friend has been employed for 6 months