Outreach Recovery Worker

Withyou; Malvern Wells; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

28 days annual leave

Birthday leave

Enhanced family leave

2 days volunteer leave

Pension scheme

Blue Light Card

Flexible working

Refer a Friend £500 bonus

Job summary

WithYou is seeking a dedicated Outreach Recovery Worker in Stoke-on-Trent to support clients facing challenges in accessing services. This hands-on, community-based role requires compassion, persistence and a commitment to equity and inclusion.

You will manage a small caseload, complete assessments and provide harm-reduction guidance with dignity. You’ll engage with groups and drop-ins across the city, thriving on variety, independence and collaborative teamwork, with a salary starting at

Qualifications

• Experience in health, social care, criminal justice or a clear motivation for working in drugs/alcohol sector.
• Proven track record of providing efficient and reliable customer service.
• A driving licence and access to a vehicle is essential.

Responsibilities

• Engage clients who face barriers to accessing services in community settings.
• Complete assessments and provide harm-reduction advice.
• Work with small groups and drop-ins across the city, managing a small caseload with dignity and respect.

Skills

Driving license

Communication skills

Organised

Job description

About the Role

Join our team as an Outreach Recovery Worker in Stoke-on-Trent.

Our team in Stoke-on-Trent is looking for an Outreach Recovery Worker to join them in providing high-quality support to a diverse client group. If you are enthusiastic, creative and passionate about helping others, we’d love to hear from you.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us on our website.

Closing date: 15th November 2026. Please note: This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible. All applicants must submit a CV along with a cover letter explaining why they should be considered for this role.

Job Opportunity

We are seeking a dedicated Outreach Recovery Worker to play a key role in engaging clients who face challenges accessing services. This is a hands‑on, community‑based role that requires compassion, persistence and a deep commitment to equity and inclusion. You will manage a small active caseload, connecting quickly with clients and ensuring they’re always treated with respect and dignity. You will complete assessments, provide harm reduction advice and work with small groups and drop ins across the city in various locations.

If you're someone who enjoys variety, independence, collaborative working and seeing the real impact of your work, our Stoke service could be the perfect place for you to grow your career and change lives.

This is a fixed term position until 31/03/2027, working 37.5 hours per week. There will be some Saturday working on a rota basis to meet the needs of the service. As this role will involve community‑based work, a driving licence and access to your own vehicle is required.

As a Recovery Worker, we offer a starting salary of £26,250 per annum, rising each year in line with our pay progression salary bands, to £30,900 per annum. For further details please reach out to a member of the recruitment team via [e-mail].

Essential Skills

We’re looking for a compassionate and motivated individual, with an exceptional ability to build meaningful relationships. You will have demonstrable experience working within the health, social care, criminal justice or other specialist setting, or a clear motivation for wanting to work in the drug and alcohol sector. A successful track record of providing efficient and reliable customer service is essential. Due to the nature of the role a driving license and access to a vehicle is an essential requirement.

You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.

About Company

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.

Our name reflects who we are – a positive place where people can progress, connect with others and get friendly, expert help in a way that’s right for them.

Our staff team changes lives. If you’re passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we’d love to hear from you.

DE&I

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.

As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

Please note that you will be required to provide 3 years worth of references and where applicable, undergo an enhanced DBS check, to be considered for a role at WithYou.

Please review our recruitment FAQs before submitting your application.

Internal Applicants - please note that fixed term roles will be offered as secondments.

Benefits

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable once your recommended friend has been employed for 6 months