Service Administrator (Community Paediatrics)

Royal Devon University Healthcare NHS Foundation Trust; Exeter; On-site; GBP 25,000 - 35,000; Part time

Job summary

Join a forward-thinking healthcare organization as a part-time Service Administrator in the Community Paediatric team. This role offers a unique opportunity to provide essential administrative support in a busy environment while contributing to the improvement of NHS services. The ideal candidate will possess strong organizational and communication skills, thrive in a supportive team, and be dedicated to delivering high-quality service to patients and healthcare professionals. Embrace the chance to make a difference in the lives of the communities we serve while working with a diverse team committed to inclusivity and excellence.

Qualifications

• Experience in administrative or secretarial roles, preferably in healthcare.
• Ability to prioritize competing workstreams effectively.

Responsibilities

• Provide efficient administrative support to the Clinical team.
• Maintain medical records in EPIC and assist with service improvement projects.

Skills

Administrative skills

Communication skills

Organizational skills

Interpersonal skills

Compassionate telephone manner

Education

Experience in healthcare administration

Relevant transferable skills

Tools

EPIC

Job description

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across various settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our communities.

Our values are at the heart of everything we do,click hereto find out more.

It has never been a more exciting time to join the Royal Devon, as you will help shape our services as we continue our integration journey.

Role Summary

• To provide a full and efficient Administrative Service to the Clinical and wider administrative team, ensuring all documentation is produced to an excellent standard.
• To work with the team to ensure adequate cover during periods of leave.
• To maintain medical records in EPIC and other systems in line with Royal Devon University Healthcare NHS Foundation Trust policies.
• To assist other Administrators and team members in achieving a quality service.
• To contribute to NHS service improvement by participating in new projects and developments such as service redesign work.

About the Role

For more information on the Job Description and Responsibilities, please click the link below.

Following the promotion of the existing postholder, an opportunity has arisen for an experienced Administrator or secretary to join our community Paediatric team as a PART TIME Service Administrator. Based in Church Lane, on the Royal Devon and Exeter, Wonford campus, the post holder will join an established team to provide comprehensive administrative support to a team of Specialist Community Paediatricians.

The ideal candidate will have a range of administrative or secretarial experience, preferably in a healthcare environment, though we welcome applicants from other sectors with relevant transferable skills.

The role requires working in a busy environment within a supportive team. The successful applicant must be a good team player, articulate, and possess excellent communication and interpersonal skills with the ability to prioritize competing workstreams. Strong administrative, organizational skills, and the ability to work independently are essential.

Since the role involves dealing with patients, relatives, and healthcare professionals, a compassionate and efficient telephone manner is necessary.

Working Pattern: 30 hours per week, ideally over four days, but other patterns may be considered.

Interview Date: Wednesday 21st May 2025

For further information, please contact Robert Boyd, Admin Line Manager, at [e-mail].

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We encourage applications from individuals of all backgrounds, cultures, and abilities. We recognize the benefits of a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status, including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close the vacancy once sufficient applications are received.

Established in April 2022, the Royal Devon University Healthcare NHS Foundation Trust combines the expertise of the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.