Service Administrator

WHERE Alaska & Yukon; United Kingdom; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a leading engineering and asset management company as a Service Administrator. You will be key in ensuring customer satisfaction through effective communication and coordination with engineers. The role encompasses safety compliance, performance improvement, and supporting team members to achieve operational excellence.

Qualifications

• 2 years of experience in a technical environment.
• 5 years' experience with customer liaison.
• Commercial astuteness and process accuracy.

Responsibilities

• Follow health and safety guidelines to ensure safety.
• Support planning of services and optimize client schedules.
• Co-ordinate new customer onboarding processes.

Skills

Customer communication

Problem-solving

Time management

Teamwork

Tools

Excel

Job description

Join to apply for the Service Administrator role at WHERE Alaska & Yukon

1 month ago Be among the first 25 applicants

Join to apply for the Service Administrator role at WHERE Alaska & Yukon

The Opportunity: Service Administrator

Contract: Permanent

Location: Cannock

United Plant Services is an engineering and asset management business, renowned for providing market leading engineering support and fleet management for Heavy Mobile Equipment (HME) within the quarry and waste industry. We are part of The Briggs Equipment Group who are a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.

The Impact You Will Have

• Company Health and Safety guidelines to be followed at all times, both internally and externally, ensuring our colleagues and customers are safe.
• Supporting the controller to deliver industry leading business performance to exceed regional targets by optimising the planning of PM services to meet the customers schedule and support the delivery of Engineer productivity, work and time management. Effective call handling and customer liaison.
• Saturday morning telephone cover (Rota)
• Maintaining effective communication keeping all relevant parties informed, always managing expectations.
• Coordinating work in progress by ensuring PM jobs are completed in the field in a timely manner.
• Working closely with Service Estimator to manage any PO accruals
• Taking responsibility for the new customer onboarding process.
• Actively promote team working ethic and provide support to cover colleagues as and when necessary.
• Effectively problem solve and take ownership of issues to resolution.
• Reporting on Engineer non-productive hours and overtime.
• Ensuring purchase order numbers are obtained prior to starting any chargeable work.
• When needed co-ordinate Engineer vans in for Service, repairs and purchase road tax
• Supporting with the training of new team members
• Actively promote team working ethic and provide support to cover colleagues as and when necessary.
• Optimising business opportunities to generate additional revenue.
• Undertaking any reasonable task requested by a regional line manager
  
  

What Will Help You To Excel In This Role

• 2 years demonstrable experience in technical environment
• 5 years' experience with customer liaison and co-ordination
• Process accuracy and Commercial Astuteness
• Excel data management and reporting
• Industry knowledge to promote supply chain innovation in sector
• Exceptional customer communication and influencing skills
• Quality management and issue resolution
  
  

What's Next

• If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch
• Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
• If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met
  
  

LNKD1_UKTJ

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

Referrals increase your chances of interviewing at WHERE Alaska & Yukon by 2x

Sign in to set job alerts for “Service Administrator” roles.

West Midlands, England, United Kingdom 3 days ago

Band 3 Team Administrator - Little Bromwich Centre

Birmingham, England, United Kingdom 1 day ago

Rugeley, England, United Kingdom 1 day ago

Wolverhampton, England, United Kingdom 13 hours ago

West Midlands, England, United Kingdom 1 month ago

Royal Sutton Coldfield, England, United Kingdom 1 day ago

Burton Upon Trent, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 5 days ago

Wolverhampton, England, United Kingdom 20 hours ago

Stoke-On-Trent, England, United Kingdom 18 hours ago

Burton Upon Trent, England, United Kingdom 1 day ago

Four Crosses, England, United Kingdom 4 months ago

Administrator and Health Care Support Worker

Cannock, England, United Kingdom 4 weeks ago

Customer Service & Logistics Coordinator

Birmingham, England, United Kingdom 1 week ago

Cannock, England, United Kingdom 1 week ago

Wishaw, England, United Kingdom 1 day ago

Burton Upon Trent, England, United Kingdom 4 days ago

Stafford, England, United Kingdom 1 week ago

Telford, England, United Kingdom 1 week ago

Walsall, England, United Kingdom 4 weeks ago

Birmingham, England, United Kingdom 2 weeks ago

Telford, England, United Kingdom 3 months ago

Burton Upon Trent, England, United Kingdom 2 weeks ago

Kingswinford, England, United Kingdom 1 month ago

Halesowen, England, United Kingdom 10 hours ago

Telford, England, United Kingdom 1 week ago

West Bromwich, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.