Service Administrator

MAN Truck & Bus UK; North West Leicestershire; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a well-respected company as a Service Administrator in North West Leicestershire. You will be the face of the dealership, responsible for customer service and workshop planning. The role offers competitive salary, bonuses, and benefits, ensuring a supportive workplace for all employees.

Benefits

Competitive salary plus bonus scheme

Access to excellent pension scheme

Company car scheme

25 days holidays plus bank holidays

Qualifications

• Experience within a heavy vehicle dealership or service department is preferred.
• Ability to provide fast and effective service to customers.
• Experience in supervisory roles is advantageous.

Responsibilities

• Provide high-level customer service and support.
• Maximise workshop utilisation under the Workshop Controller's direction.
• Handle customer demands in line with company processes.

Skills

Customer service

Excel

Multi-tasking

Tools

ESA Mantis

Job description

Join to apply for the Service Administrator role at MAN Truck & Bus UK

4 days ago Be among the first 25 applicants

Join to apply for the Service Administrator role at MAN Truck & Bus UK

Do you have experience within a heavy vehicle dealership and service department?

Do you have experience of providing a fast and effective service for a variety of customers?

We are recruiting for a Service Administrator to join our team in Leicester on a full-time, permanent basis.

In this role, you will be the ‘face’ of the dealership and therefore it is expected that you would provide our customers with the highest level of customer service and support that they require. You will work collaboratively within the service team to proactively load and plan the workshop, maximising utilisation under the direction of the Workshop Controller. You will handle customer and workshop demands in line with MAN company processes and customer expectations.

In order to perform this role effectively, you will ideally have worked in a similar environment such as a dealership or service department and therefore used to dealing with numerous tasks at any one time. You should have a high standard of Excel and may have even used ESA Mantis (our parts identifier system) or something similar would be great. It would be advantageous to us if you had a proven track record within a supervisory capacity as this role does sometimes require you to work independently on service reception.

It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.

At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation.

We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs.

We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential.

MAN is proud to be an equal opportunity employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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