Service Administrator

Vertu Motors plc; Tees Valley; On-site; GBP 25,200 - 30,800; Full time

Benefits offered by this job

25 days holiday rising with length of

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity and Paternity

Job summary

Vertu Nissan Darlington is seeking a Service Administrator to join the team. A basic salary of £28,000 and a suite of benefits are on offer, with duties covering service work, invoicing, and customer queries.

You will support the service department, assist with payments and warranty claims, and maintain positive relationships with dealership and manufacturer managers. Kerridge experience is advantageous. Employment checks may include verification of previous employment, address and right to work.

Qualifications

• Experience in administration and data handling.
• Excellent organisation and communication abilities.
• Motor Trade experience is beneficial.
• Familiarity with Kerridge software preferred.

Responsibilities

• Ensure service work meets brand requirements.
• Submit all invoiced jobs.
• Call customers and answer queries.
• Assist accounts with service payments.
• Prepare jobs for invoicing and process warranty claims.
• Assist service advisers with administration duties.
• Maintain positive relationships with managers and colleagues.
• Update estimated repair costs after vehicle health checks.

Skills

Administration

Data management

Organisation

Communication skills

Interpersonal skills

Motor Trade experience

Tools

Kerridge

Job description

Vertu Nissan Darlington

At Vertu Nissan Darlingtonwe are looking for a Service Administrator to join the team!

We’re offering a basic salary of £28,000 plus great company benefits!

The general duties of the role:

• Service work undertaken on the vehicle meets brand requirements
• Submission of all invoiced jobs
• Calling customers and helping with queries
• Assisting the accounts department with the service payments

In addition to this, it will involve maintaining professional and positive working relationships with all dealership and manufacture managers and colleagues, assisting in the effective administration of the Service Department and updating estimated costs of repairs by following the vehicle health check process.

You will also prepare all jobs for invoicing, processing Warranty claims and assist Service advisors with administration duties as and when required.

For this role, we are looking for someone who has experience in administration, data management, excellent organisation skills and excellent communication and interpersonal skills. Motor Trade experience would be beneficial as well as experience using Kerridge.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity and Paternity