Service Administrator

Arnold Clark; Stoke-on-Trent; Presencial; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Descripción de la vacante

Arnold Clark is seeking a Service Administrator for our Transport Workshop in Stoke. You will handle calls and emails, manage service bookings, and support daily admin tasks to keep the workshop running efficiently.

The role requires confident telephone manner, good knowledge of Microsoft Office, and the ability to multitask in a fast-paced environment. On-site work with a proactive team awaits.

Formación

• Experience in customer service or admin is preferred.
• Good communication and organisational skills.
• Proactive with a can-do attitude.

Responsabilidades

• Answering all phone calls related to services and repairs.
• Dealing with emails and updating systems to keep information accurate.
• Arranging bookings for services, repairs, MOTs and recalls with drivers.
• Liaising with garages to confirm bookings and handle queries.
• Coordinating with other departments to ensure smooth operations.
• Ordering parts when required.

Conocimientos

Confident telephone manner

Ability to multitask

Eagerness to learn other roles within/

Herramientas

Microsoft Office

Descripción del empleo

We are looking an enthusiastic and confident Service Administrator to join our new Transport Workshop at our compound in Stoke.

We Offer

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• ...and much more

Hours

Full time: Monday - Thursday 8.30am - 5pm and Friday 8am - 4.30pm

About The Role

This role would be ideal for someone who is confident on the phone and thrives to deliver the best customer service. It would also be an advantage to have a good knowledge of Microsoft Office.

Day-to-day duties

• Answering all phones calls related to services and repairs
• Dealing with emails and updating our system to ensure all information is accurate
• Arranging booking for services, repairs, MOTs and recalls when required and liaising directly with the driver to ensure they are kept up to date
• Speaking with garages ensuring bookings have been made and dealing with any queries
• Liaising with other departments
• Ordering parts

Essential Skills

• Confident telephone manner
• Knowledge of Microsoft Office
• Ability to multitask
• An eagerness to learn other roles within the department

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals. To find out more about Life at Arnold Clark , visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.