Service Administrator

Arnold Clark Group; Stoke-on-Trent; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Job summary

Arnold Clark Group is seeking a Service Administrator for our new Transport Workshop in Stoke-on-Trent. The role focuses on delivering excellent customer service, handling calls and emails, and coordinating service and repair bookings with drivers and garages.

Ideal candidates will be confident on the phone, proficient in Microsoft Office, and able to multitask while supporting other departments. Full-time hours apply with a comprehensive benefits package.

Qualifications

• Confident telephone manner and strong customer service focus.
• Proficient with Microsoft Office suite.
• Ability to multitask and learn other departmental roles.

Responsibilities

• Answer all phone calls related to services and repairs.
• Deal with emails and update systems to keep information accurate.
• Arrange bookings for services, repairs, MOTs, and recalls; liaise with drivers.
• Liaise with garages to confirm bookings and address queries.
• Communicate with other departments as needed.
• Order parts and manage related admin tasks.

Skills

Confident telephone manner

Microsoft Office

Multitasking

Willingness to learn other roles

Tools

Microsoft Office

Job description

We are looking an enthusiastic and confident Service Administrator to join our new Transport Workshop at our compound in Stoke.

We offer:

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• …and much more

Hours:

Full time: Monday – Thursday 8.30am - 5pm and Friday 8am - 4.30pm

About the role

This role would be ideal for someone who is confident on the phone and thrives to deliver the best customer service.It would also be an advantage to have a good knowledge of Microsoft Office.

Day-to-day duties

• Answering all phones calls related to services and repairs
• Dealing with emails and updating our system to ensure all information is accurate
• Arranging booking for services, repairs, MOTs and recalls when required and liaising directly with the driver to ensure they are kept up to date
• Speaking with garages ensuring bookings have been made and dealing with any queries
• Liaising with other departments
• Ordering parts

Essential skills

• Confident telephone manner
• Knowledge of Microsoft Office
• Ability to multitask
• An eagerness to learn other roles within the department

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.