Service Administrator

Scania Nederland B.V.; Holytown; On-site; GBP 24,484 - 29,925; Full time

Benefits offered by this job

28 days holiday

Pension plan

Discounts on major retailers

Life insurance 4x basic salary

Company Success Payment

Job summary

Scania Nederland B.V. in the Eurocentral area seeks a Service Administrator to join our team. You will handle invoicing, costing for warranty/maintenance, and respond to customer inquiries with accuracy and professionalism.

Key duties include answering calls with the company greeting, managing work in progress, ensuring campaigns are costed correctly, and supporting credit control and administrative tasks to maintain high service standards.

Qualifications

• Excellent customer service and telephone greeting
• Ability to invoice and cost work accurately
• Proficient in administration duties and data entry
• Support credit control procedures and policy
• Auditing service documentation for accuracy

Responsibilities

• Answer the phone in a friendly and open manner using the company standard greeting.
• Invoice and control branch work in progress.
• Check the system to ensure campaigns are completed and costed correctly.
• Work within credit control policy and procedures.
• Carry out the costing on warranty, retail, repair and maintenance to company standards.
• Supply fully priced estimates of repairs required and ensure work is authorised where required.
• Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
• Resolve and assist in invoice queries as and when necessary.
• Assist with other administration duties as required.
• Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.

Skills

Phone etiquette

Invoicing

Costing

Administration

Customer service

Job description

Working hours: Monday to Friday 08:00 – 16:30 and 1 in 4 Saturdays 08:00 – 12:00

Salary: £27,205 plus an excellent benefits package

• In-house training provided to support career progression
• 28 days holiday which increases with service + public holidays
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

Key Responsibilities

• Answer the phone in a friendly and open manner using the company standard greeting.
• Invoice and control branch work in progress.
• Check the system to ensure campaigns are completed and costed correctly.
• Work within credit control policy and procedures.
• Carry out the costing on warranty, retail, repair and maintenance to company standards.
• Supply fully priced estimates of repairs required and ensure work is authorised where required.
• Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
• Resolve and assist in invoice queries as and when necessary.
• Assist with other administration duties as required.
• Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.

Scania: The opportunity for a motivated individual to join our team at Eurocentral as Service Administrator.