Service Administrator

Royal Devon; Exeter; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

NHS Pension scheme

Cycle to work

Staff discounts

Onsite nursery

Job summary

Royal Devon University Healthcare NHS Foundation Trust in Exeter is seeking a part-time Service Administrator to join the Trauma & Orthopaedic team. The 22.5-hour week (Wed, Thu, Fri, 09:00–17:00) is a 12-month fixed-term contract.

You will coordinate appointments, manage enquiries, and uphold patient confidentiality within a busy hospital setting. Ideal candidates will have NHS admin experience and strong IT skills, with a proactive, patient-focused approach and the ability to work well under

Qualifications

• Secretarial experience, knowledge of hospital environment and medical terminology desirable.
• Experience in NHS administration is advantageous.
• Ability to manage competing priorities in a busy department.

Responsibilities

• Coordinate attendance of patients to outpatient, inpatient and day-case appointments.
• Handle enquiries and maintain patient confidentiality in line with SOPs.
• Carry out general clerical duties to maximise capacity.
• Proofread clinical letters (no audio typing).
• Monitor waiting times and ensure accurate treatment pathways.
• Provide excellent customer care to patients and relatives.

Skills

Coordination

Communication

Customer service

IT skills

Microsoft Office

Tools

Microsoft Office

Job description

• The post holder will support the Administration Line Managers/Service Coordinators by Co-ordinating a professional, efficient and effective administrative service to patients and visitors in accordance with Trust policies and standards
• The role will coordinate and organise the attendance of patients to outpatient, inpatient & day case appointments in line with local team and Trust arrangements as instructed
• Ensure all administrative processes; and enquiries are dealt with in an efficient and timely manner, following agreed standard operating procedures, escalating to senior manager as appropriate
• Undertake general clerical duties to maximise all available capacity in an appropriate way
• Proof reading clinical letters (please note there is no audio typing in this role)
• Monitoring waiting times, ensuring that our patients’ treatment pathways, from referral to treatment are accurate and up to date (for more information on what this means please visit - NHS England » Referral to treatment )
• Ensure all information is secure and confidentiality of information is maintained at all times
• Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy. Hospitals visits can be stressful and daunting – you will need to be good communicator with strong customer service skills
• Assisting and supporting, including cross covering, other members of the Administrative team across the Department or Division, including dealing with telephone calls and resolving enquiries for patients, their carers and visitors.

About the Role

More detail about the role

We are looking to recruit an enthusiastic and motivated Service Administrator to join our Trauma & Orthopaedic team in the Princess Elizabeth Orthopaedic Centre. The successful candidates must be highly motivated with excellent communication skills, enjoy working within a busy and vibrant team. They must be able to prioritise their workload and able to work well under pressure. Secretarial experience, knowledge of working in a hospital environment and medical terminology are all desirable for this role, but not essential.

You will have excellent communication and interpersonal skills, and proven experience in dealing with service users on the telephone. You will be flexible and adaptable with excellent IT skills.

You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the department and orthopaedic service as a whole.

Working Pattern:22.5 hoursWednesday, Thursday and Fridays 09.00-17.00

This is a 12 months fixed term contract . For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation TrustandNorthern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

• Salary Band 3: £25,760 - £27,476 per annum pro rata
• Frequency Annual
• Vacancy Reference 185-26084-14488
• Contract Type Fixed Term
• Closing Date 23 October, 2026
• Job Category Administration