Serialisation Technical Support Engineer

Ethypharm; Morebath; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Holiday 25–30 days + bank holidays

Holiday Buy/Sell up to 5 days

3% Bonus discretionary

Bravo Benefits Platform

Salary Sacrifice for Electric vehicles

Private Healthcare

Pension Scheme

Job summary

Ethypharm is seeking a Technical Support Engineer to provide specialist technical support for serialisation, automation and associated packaging line systems in a GMP-regulated pharmaceutical environment. You will troubleshoot, configure, validate and ensure data integrity to support compliant production.

You will act as the technical lead on serialisation, develop recipes, assist with batch start-up and investigate deviations while collaborating with maintenance and QA teams to sustain optimum

Qualifications

• HNC/HND or equivalent qualification in Engineering, Automation, Electrical/Electronic Engineering or a related technical discipline.
• Strong working knowledge gained through equivalent practical experience may be considered.
• Experience supporting serialisation, automation or packaging line systems in a manufacturing environment.
• Experience troubleshooting equipment, system faults and data/communication issues.
• Experience working in a GMP, regulated or highly controlled operational environment.
• Understanding of packaging machinery, automation principles, GMP, GxP and ALCOA+ data integrity expectations.
• Working knowledge of PLC/HMI systems, servo drives, VFDs, sensors, scanners, printers and vision systems.
• Awareness of controlled documentation, SOPs, change control and validation lifecycle requirements.

Responsibilities

• Act as the technical point of contact for serialisation and associated automation systems on packaging lines, providing timely fault diagnosis, root cause analysis and resolution.
• Develop, configure, maintain and verify serialisation recipes, line formats, product master data and system parameters in line with approved procedures and change controls.
• Support production batch start-up, line clearance, batch execution and post-batch review activities where serialisation or automation systems are involved.
• Investigate serialisation deviations, system alarms, reject trends, communication failures and equipment faults, supporting effective CAPA and prevention of recurrence.
• Support installation, commissioning, qualification and validation activities, including IQ/OQ/PQ, periodic reviews and computerised system lifecycle documentation.
• Ensure serialisation and automation systems are operated and maintained in compliance with GMP, GxP, ALCOA+ data integrity principles and applicable serialisation regulatory requirements.
• Retrieve, analyse and trend data from serialisation, vision inspection, automation and OEE systems to identify issues, improve line performance and support operational decision-making. Support PLC/HMI systems, servo drives, VFDs, sensors, scanners, printers and vision systems, escalating complex issues appropriately.

Skills

Serialisation systems

Automation systems

Data integrity

GMP compliance

PLC/HMI knowledge

Diagnostics & troubleshooting

Validation basics

Education

HNC/HND in Engineering

Tools

PLC/HMI

Vision systems

Job description

Job Description

Technical Support Engineer

Job Description

Serialisation

Technical Support Engineer

Location: Romford

Contract Type: Full-time, permanent

Working Hours: Monday - Friday, 8:30am - 5:00pm

Right to work: Please note that Ethypharm is unable to provide sponsorship for this role. Applicants must already have the right to work in the UK.

What You Will Do

To provide specialist technical support for serialisation, automation and associated packaging line systems within a GMP-regulated pharmaceutical manufacturing environment. The role supports reliable and compliant production through effective troubleshooting, system configuration, validation support, data integrity, vendor coordination and continuous improvement.

Your Key Responsibilities Include

• Act as the technical point of contact for serialisation and associated automation systems on packaging lines, providing timely fault diagnosis, root cause analysis and resolution.
• Develop, configure, maintain and verify serialisation recipes, line formats, product master data and system parameters in line with approved procedures and change controls.
• Support production batch start-up, line clearance, batch execution and post-batch review activities where serialisation or automation systems are involved.
• Investigate serialisation deviations, system alarms, reject trends, communication failures and equipment faults, supporting effective CAPA and prevention of recurrence.
• Support installation, commissioning, qualification and validation activities, including IQ/OQ/PQ, periodic reviews and computerised system lifecycle documentation.
• Ensure serialisation and automation systems are operated and maintained in compliance with GMP, GxP, ALCOA+ data integrity principles and applicable serialisation regulatory requirements.
• Retrieve, analyse and trend data from serialisation, vision inspection, automation and OEE systems to identify issues, improve line performance and support operational decision-making. Support PLC/HMI systems, servo drives, VFDs, sensors, scanners, printers, cameras and other line control components, escalating complex issues appropriately.

About You

You will have a strong technical background and experience supporting serialisation systems within a pharmaceutical or regulated environment. You will be practical, confident in resolving technical issues and comfortable working with different teams to keep systems running effectively and compliantly.

Basic Skills And Qualifications

• HNC/HND or equivalent qualification in Engineering, Automation, Electrical/Electronic Engineering or a related technical discipline.
• Strong working knowledge gained through equivalent practical experience may be considered.
• Experience supporting serialisation, automation or packaging line systems in a manufacturing environment.
• Experience troubleshooting equipment, system faults and data/communication issues.
• Experience working in a GMP, regulated or highly controlled operational environment.
• Understanding of packaging machinery, automation principles, GMP, GxP and ALCOA+ data integrity expectations.
• Working knowledge of PLC/HMI systems, servo drives, VFDs, sensors, scanners, printers and vision systems.
• Awareness of controlled documentation, SOPs, change control and validation lifecycle requirements.

What We Offer You

• Competitive salary
• Holiday - 25 days rising to 30 with length of service plus bank holidays
• Holiday Buy/Sell - an opportunity to buy or sell up to an additional 5 days' holiday
• 3% Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility)
• Bravo Benefits Platform - offering a variety of discounts across well-being and lifestyle
• Salary Sacrifice scheme for Electric vehicles with Tusker (dependent on meeting policy eligibility)
• Private Healthcare for yourself and your family (if applicable) with an additional Medicash health cash plan
• Pension Scheme

About Us

Ethypharm is a leading mid-sized international pharmaceutical company, with strong European roots, that manufactures and provides essential medicines, with a focus on hospital care, central nervous system (severe pain and addiction) and internal medicine.

Ethypharm has 1,700 employees dedicated to its various pharmaceutical activities, of which 1400 are in industrial operations. Our six production sites located in France, the UK, Spain, and China have expertise in injectables and complex oral solid forms.

At Ethypharm, you will be a part of a team dedicated and committed to improving patients’ lives.

Our Romford facility located 20 miles from the centre of London, consists of over 6700 square metres of a high-quality, modern pharmaceutical facility where we mix, fill, sterilise, inspect, pack, and label a wide range of medicines.

Why Ethypharm?

We provide a workplace which is one of collaboration, teamwork and innovation. We are all different and we embrace this uniqueness in each and every one of our employees. Our commitment to you is that we want to help you unleash your full potential by supporting your training and development. We want you to be the best that you can be.

At Ethypharm we recognise the value of diversity in the workplace and provide equal opportunities for all. We are always open to discussing flexible working arrangements where this meets with the needs of our business.