Serialisation Technical Support Engineer

Tiro Associates Ltd; Essex; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Electric vehicle salary sacrifice

Wellbeing platform

Ongoing training and professional dev

Job summary

Tiro Associates Ltd in Essex, UK, is seeking a Serialisation Technical Support Engineer to support packaging line serialisation and automation systems in a regulated manufacturing environment. You will diagnose faults, configure serialisation recipes, support start-up and qualification activities, and ensure GMP/GxP compliance.

A strong background in GMP-regulated manufacturing and PLC/HMI systems is required, with emphasis on data integrity and cross-functional collaboration with vendors.

Qualifications

• Experience supporting serialisation, automation or packaging line systems in a manufacturing environment.
• Strong fault-finding and troubleshooting capabilities.
• Familiarity with GMP, GxP and data integrity requirements.

Responsibilities

• Act as the technical point of contact for serialisation and automation on packaging lines.
• Diagnose and resolve system faults, communication issues and equipment failures.
• Develop, configure and maintain serialisation recipes and product master data.
• Support batch start-up, line clearance and post-batch review activities.
• Assist with installation, commissioning, validation activities including IQ/OQ/PQ.
• Ensure compliance with GMP, GxP and ALCOA+ data integrity requirements.
• Analyse data to identify performance improvement opportunities.
• Support PLCs, HMIs, scanners, printers, vision systems and related equipment.
• Liaise with third-party suppliers to resolve complex issues.

Skills

Serialisation systems

Automation

Troubleshooting

GMP / GxP knowledge

PLC/HMI experience

Regulated manufacturing

Education

HNC/HND or equivalent

Tools

PLCs

HMIs

Scanners/Printers

Vision systems

Job description

# Serialisation Technical Support Engineer* Manufacturing* 10657* Essex (UK)* Competitive salary & benefits## OverviewApply hereAre you an experienced engineer with a background in serialisation, automation or packaging line systems within a regulated manufacturing environment? Our client is seeking a Serialisation Technical Support Engineer to provide specialist support across packaging line serialisation and automation systems, ensuring reliable, compliant and efficient manufacturing operations.This is an excellent opportunity to join a highly regulated production environment where you will play a key role in supporting operational performance, troubleshooting technical issues, maintaining system compliance and driving continuous improvement.The Role:As the technical lead for serialisation and associated automation systems, you will be responsible for ensuring packaging line systems operate effectively and meet regulatory and quality standards.Key Responsibilities:Act as the technical point of contact for serialisation and automation systems on packaging lines. Diagnose and resolve system faults, communication issues and equipment failures. Develop, configure and maintain serialisation recipes, product master data and system parameters. Support batch start-up, line clearance, execution and post-batch review activities. Investigate deviations, alarms, reject trends and equipment issues, supporting CAPA activities. Assist with installation, commissioning, qualification and validation activities, including IQ/OQ/PQ. Ensure compliance with GMP, GxP and ALCOA+ data integrity requirements. Analyse data from serialisation, automation and production systems to identify opportunities for performance improvement. Support and maintain PLCs, HMIs, scanners, printers, vision systems, sensors, servo drives and other automation equipment. Liaise with third-party suppliers and vendors to resolve complex technical issues.To be successful in this role, you are likely to have:HNC/HND or equivalent qualification in Engineering, Automation, Electrical/Electronic Engineering or a related discipline Experience supporting serialisation, automation or packaging line systems within a manufacturing environment. Strong fault-finding and troubleshooting capabilities Experience working within GMP, pharmaceutical, medical device or other highly regulated environments. Understanding of packaging machinery, automation systems and data integrity requirements. Working knowledge of PLCs, HMIs, vision systems, scanners, printers, sensors and associated control equipment Familiarity with validation processes, controlled documentation, SOPs and change control procedures.What's on Offer?Competitive salary Annual bonus opportunity 25 days' holiday plus bank holidays, increasing with service Holiday buy and sell scheme Private healthcare Pension scheme Electric vehicle salary sacrifice scheme Employee wellbeing and discounts platform Ongoing training and professional development opportunitiesInterested?If you have experience in serialisation, packaging automation, controls engineering or manufacturing systems support and are looking for your next challenge, we'd love to hear from you.Please note: Applicants must have the right to work in the UK. Sponsorship is not available for this position.What Next?Apply below to share your CV or call our offices to discuss the first step in making that dream move.