SEP Engagement Co-ordinator

National Energy System Operator; Warwick; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Bonus based on company performance

26 days annual leave

Employer pension with up to 12% match

NESO Savings Plan with 50% match

Job summary

National Energy System Operator (NESO) is seeking a SEP Engagement Coordinator to help shape Great Britain’s future energy system through coordinated stakeholder engagement and high‑quality planning. You will work with colleagues across NESO to ensure stakeholder views inform strategic energy plans.

Applicants should bring strong administration, coordination and communication skills, with experience in energy or large organisations, and familiarity with Salesforce or CRM tools.

Qualifications

• Experience of working within the energy industry.
• Strong administrative, planning and coordination skills with ability to manage tasks and deadlines.
• Experience coordinating meetings, events, projects or stakeholder activities.
• Clear written and verbal communication skills with internal and external stakeholders.
• Strong time management and workload planning.
• Experience using Salesforce or CRM tools is advantageous.
• Experience using online tools to support stakeholder engagement.

Responsibilities

• Deliver stakeholder engagement support across the SEP directorate.
• Organise and deliver stakeholder events, forums, and communications with quality standards.
• Coordinate with SEP and NESO teams to sequence activity and ensure a consistent stakeholder experience.
• Maintain accurate records in Salesforce of planned and completed activity, feedback and follow‑ups.
• Contribute to SEP engagement ways of working, templates and processes.
• Identify practical improvements to planning, logging, reporting or follow‑ups.
• Produce regular reports on engagement activity, themes, progress and risks.
• Support running stakeholder groups and forums with preparation and follow‑up actions.
• Work with relationship managers and programme colleagues, escalating issues when needed.
• Contribute to team meetings and share updates and dependencies.

Skills

Energy industry experience

Administrative coordination

Meeting/event coordination

Written and verbal communication

Time management

Salesforce experience

Digital tools for stakeholder eng.

Tools

Salesforce

Job description

About The Role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

At NESO, we’re planning the future energy system by bringing electricity, gas and hydrogen together to produce a blueprint of Great Britain’s needs for the next 25 years. This will show what energy we need, where it’s needed, the network requirements and consider national and regional priorities.

This role sits within the Strategic Energy Planning (SEP) stakeholder engagement team. This team is responsible for collaborating with colleagues to plan and deliver accessible and impactful engagement on our strategic energy plans.

This is a fast-paced, dynamic area that has a high profile within NESO, the energy industry and beyond. You’ll be able to see your work contribute to a network design that gives a voice to the British public and interested parties, and play your part in developing a low carbon future.

Key Accountabilities

The purpose of the role is to help ensure our stakeholders are aware of and involved in the development of our strategic energy plan. You will help the team to deliver clear, coordinated engagement with a wide range of stakeholders, ensuring their views and needs are shaping Great Britain’s future energy system.

As a SEP Engagement Coordinator, you will work closely with colleagues across NESO to support the reliable delivery of high-quality engagement and business-as-usual activity. You will be responsible for providing coordination and some administrative support within the SEP Engagement Team.

Decision‑making in this role sits primarily at Input / Perform level. You will deliver agreed activities, provide information and recommendations to support decisions made by others, and escalates issues requiring managerial judgement, prioritisation or approval.

Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.

You Will

• Deliver stakeholder engagement support across the SEP directorate.
• Support the organisation and delivery of stakeholder events, forums, working groups, publications and communications, ensuring materials are accurate, timely and aligned with agreed quality standards.
• Coordinate with colleagues across SEP and other NESO teams to help sequence activity, reduce duplication and provide a consistent stakeholder experience.
• Maintain accurate records in Salesforce, including planned and completed activity, stakeholder feedback, insight and follow‑up actions.
• Contribute to SEP Engagement ways of working, guidance, templates and team processes, helping colleagues use agreed approaches consistently.
• Improve defined coordination processes by identifying practical, proportionate improvements to how activities are planned, logged, reported or followed up.
• Produce regular reports on completed and planned stakeholder engagement activity, supporting clear reporting of actions, themes, progress and risks for the team.
• Support the running of stakeholder groups and forums, which may include industry, societal and place‑based stakeholders, helping colleagues prepare, capture feedback and follow‑up actions.
• Work closely with relationship managers and programme colleagues, escalating issues or decisions requiring managerial input.
• Contribute positively to team meetings and discussions, sharing updates, identifying dependencies and supporting effective team delivery.

About You

We’re forging the path, and we know we can’t do it alone. That’s why we need people who can help us deliver high‑quality engagement with colleagues and stakeholders. In this case, we’re looking for someone who has:

• Experience of working within the energy industry.
• Strong administrative, planning and coordination skills, with the ability to manage agreed tasks and deadlines effectively.
• Experience of working in large or complex organisations, supporting coordination across different teams, workstreams or priorities.
• Experience of producing timely, accurate reports, updates and briefing materials.
• Experience coordinating meetings, events, projects or stakeholder activities involving multiple contributors and deadlines.
• Strong attention to detail, including the ability to check materials, records and reports for accuracy.
• Good written and verbal communication skills, with the ability to communicate clearly with internal colleagues and external stakeholders.
• Good relationship‑building skills, including the ability to work constructively with colleagues across different teams.
• Strong time management skills, with the ability to manage own workload across agreed priorities and seek support when required.
• A proactive approach to progressing tasks, identifying small improvements and supporting team members.
• Comfortable flexing in line with changing priorities while maintaining quality and accuracy.
• Experience of using customer relationship management tools, databases or similar systems to record activity, track actions and support reporting.
• Salesforce experience would be advantageous.
• Experience of using online or digital tools to support stakeholder engagement.

What You’ll Get

A competitive salary of £42,000 - £45,000 dependent on experience and capability

As well as your base salary, NESO’s core benefits are the essential perks and advantages that form part of your employee package.

• You will receive a bonus based on company performance
• 26 days annual leave as standard
• A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
• Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take‑home pay, we will pay a 50% matching contribution.

Benefits

NESO’s flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here’s just a few available:

• Flexible Bank Holidays & Holiday Trading
• Additional Birthday Day Off
• Cycle to Work Scheme, Retail & Gym Discounts
• Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance

About Us

At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon‑free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030.

In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users.

Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system‑wide benefit, long term thing and public value.

The time to deliver is now. Join the energy transformation and help shape the future.

Your energy. Our future. Together

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

More Information

This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.