Sensor Payload Liaison Specialist

DEA Specialised Airborne Operations; Laneham; On-site; GBP 32,000 - 48,000; Full time

Job summary

DEA Specialised Airborne Operations is seeking an embedded Customer Liaison Officer to operate on-site in Dover, bridging the customer, mission crews and support teams. You will advise on sensor outputs, platform capabilities and operational limitations, ensuring accurate display and understanding within the command centre.

The role requires calm, credible communication under pressure, with fault-diagnosis and escalation handled per procedures. On-site shifts and security vetting are required.

Qualifications

• Operational experience in military, law enforcement, or related security/defence environments.
• Ability to explain technical matters in clear, practical language.
• Experience working with customers or operational staff in time-sensitive settings.

Responsibilities

• Act as on-site Customer Liaison during shifts, maintaining professional relationships with customer teams.
• Provide timely advice on platform availability, sensor outputs and operational limitations.
• Support understanding and use of sensor outputs; identify factors affecting collection/display quality.
• Coordinate live queries between Customer Centre, DEA mission crews and support teams, ensuring clear communication.

Skills

Customer liaison

Shift work

Fault finding

Live video

Sensor feeds

Education

Technical qualification or equivalent

Tools

Mission systems

Video display systems

IT interfaces

Job description

DEA Specialised Airborne Operations is seeking an embedded Customer Liaison Officer to operate on-site in Dover, bridging the customer, mission crews and support teams. You will advise on sensor outputs, platform capabilities and operational limitations, ensuring accurate display and understanding within the command centre.

The role requires calm, credible communication under pressure, with fault-diagnosis and escalation handled per procedures. On-site shifts and security vetting are required.