Sennior Service Support Co-ordinator - Care Leavers

Shaw Trust; Northampton; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Enhanced Family Leave

Career Development

Generous Leave

EAP & Wellbeing

Healthcare Reimbursements

Refer a Friend

Blue Light Card

Cycle to Work

Job summary

Homes2Inspire, part of the Shaw Trust Group, is recruiting for a Senior Service Support Co-ordinator (Care Leavers) in Northampton. The role offers a full-time, permanent contract with 40 hours per week and a salary of £32,743–£34,737 per annum plus benefits.

You will lead staff, manage administrative functions, and ensure safeguarding and wellbeing for young people aged 17–21 in supported accommodation. The service operates 24/7, with shifts and coverage as needed.

Qualifications

• Minimum 12 months experience working with children or in a care setting.
• Compassion, patience and a genuine desire to make a difference to the lives of young people.
• Strong communication and interpersonal skills.
• Ability to remain calm in challenging situations.
• Honesty, empathy and a commitment to being a positive role model.

Responsibilities

• Provide a full administrative service to support the team.
• Maintain effective work systems and audit-ready documentation.
• Collate, produce and distribute regular statistics and reports.
• Facilitate key sessions with young people to support their pathway/care plan.
• Line manage and supervise staff.
• Provide cover for shifts in the absence of the Service Support Co-ordinator.
• Ensure safeguarding and wellbeing of the young people in care.
• Support young people to gain practical skills and independence.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Compassion

Empathy

Job description

Senior Service Support Co-ordinator - Care Leavers

Date: 2026-09-16

Location: Northampton, Northamptonshire, GB, NN1 2

Application Deadline: 2026-12-17T03:01:08.427

About the Role

Senior Service Support Co-ordinator (Care Leavers) Employer: Homes2Inspire (part of Shaw Trust Group) Contract: Full-time, Permanent, 40 hours per week Salary: £32,743 - £34,737 per annum, plus company benefits Location: Upper Mount, Northampton NN1

About Homes2Inspire

Homes2Inspire are one of the UK’s leading providers of childrens homes, caring for over 150 children across 56 homes and 2 semi-independent leaving care facilities. We are proud to be part of the Shaw Trust Group, a charity dedicated to transforming lives across the UK. We are currently looking to employ a full-time, Senior Service Co-ordinator to work within our care leavers team in Northampton.

Vacancy Details

As a Senior Service Support Co-ordinator, you will work as part of our care leavers team in Northampton, NN1, which provide supported accommodation services for young people aged between 17-21. Reporting to the Service Manager, you will provide effective management and supervision of staff to achieve positive outcomes for the young people who live at the service, providing 24/7 onsite support.

Hours of Work / Shifts

You will be contracted to work 40 hours per week. The service operates 24 hours a day, 7 days a week. Whilst there is more flexibility for the seniors to work 9-5 pm, there is also an expectation for seniors to cover shifts when staff members are off, sick, or on leave. Shifts operate from ##### & ##### and ##### & #####.

The Role

• Providing a full administrative service so that the needs of the functional/departmental team are met.
• Maintain effective work systems, ensuring that all correspondence and documentation is dealt with in a professional manner that meets audit requirements.
• Maintain comprehensive forms and documentation required by the function/department so that it is available when required.
• Collate, produce, and distribute regular and ad-hoc statistics and reports so that individuals and departments receive accurate, up-to-date information.
• Facilitate key work sessions with young people to achieve required outcomes against their pathway/care plan.
• Ensure the safety and wellbeing of young people based at the provision, carrying out daily health and safety checks and monitoring visitors.
• Work directly with young people in supporting them to gain practical skills, ensuring they take responsibility for hygiene, chores, and meal preparation.
• Line manage and supervise staff.
• Provide cover for shifts in the absence of the Service Support Co-ordinator.
• Ensure the protection and safeguarding of the wellbeing of the young people in care.

What You’ll Bring

• Preferably have a minimum of 12 months experience working with children and young people or in a care setting, however, this is not essential.
• Compassion, patience, and a genuine desire to make a difference to the lives of young people.
• Strong communication and interpersonal skills.
• Ability to remain calm in challenging situations.
• Honesty, empathy, and a commitment to being a positive role model.

What We Offer

• Competitive salary £32,743 - £34,737 per annum.
• Ofsted Bonus Scheme for homes achieving Good or Outstanding inspection outcomes.
• Enhanced Family Friendly Leave.
• Award & Recognition Vouchers celebrating outstanding performance & achievements.
• Comprehensive training and career development pathways.
• Generous annual leave, with options to purchase 5 extra days.
• Employee Assistance Programme (EAP) and wellbeing support.
• Unum Healthcare - App-based access to healthcare reimbursements, mental health support, remote GP, and wellbeing perks.
• Aviva Digicare - Access to free healthcare services including Digital GP consultations, Annual Health Checks, and Mental Health Assessments.
• Refer a Friend bonus.
• Discounts on shopping, cinema, holidays, plus Blue Light Card access.
• Cycle to Work scheme.