Senior Workplace Services Lead - Experience & Operations

DWF; Greater London; On-site; GBP 38,000 - 50,000; Full time

Job summary

DWF is seeking a Senior Workplace Assistant to lead the Workplace Services for our London office. This full-time, office-based role focuses on delivering an outstanding workplace and client experience within a leading global legal business.

You will lead a small team, manage client suites and meeting spaces, and coordinate facilities services while ensuring health, safety and compliance. A fast-paced, collaborative environment awaits with opportunities to develop your skills and contribute to a

Qualifications

• Proven experience in Workplace Services, Facilities Management, Front of House, or Customer Service leadership.
• Experience leading and developing high-performing teams.
• Strong stakeholder management and communication skills.
• Experience managing suppliers or external contractors and driving cost-effective service delivery.
• Good knowledge of health and safety, compliance, and building regulations.

Responsibilities

• Lead the day-to-day Workplace Services operations for the London office.
• Manage and support a team of Workplace Assistants, setting clear expectations and maintaining high service standards.
• Oversee the client suite and meeting spaces, ensuring an outstanding experience for clients and colleagues.
• Coordinate facilities services, including maintenance, cleaning, security, and supplier management.
• Support health & safety, compliance, and workplace improvement initiatives.
• Drive operational excellence and ensure a consistently high-quality experience for employees, clients, and visitors.

Skills

Workplace Services

Facilities Management

Team Leadership

Stakeholder Management

Health & Safety

Education

Professional Facilities Management qualification (e.g. IWFM Level 6)

Job description

DWF is seeking a Senior Workplace Assistant to lead the Workplace Services for our London office. This full-time, office-based role focuses on delivering an outstanding workplace and client experience within a leading global legal business.

You will lead a small team, manage client suites and meeting spaces, and coordinate facilities services while ensuring health, safety and compliance. A fast-paced, collaborative environment awaits with opportunities to develop your skills and contribute to a