Senior Workplace Engineer

SeeByte Ltd; West of England; Hybrid; GBP 50,000 - 61,000; Full time

Job summary

SeeByte Ltd in Bristol is seeking a Senior Workplace Engineer to own the workplace technology environment. You will lead endpoint management, MS 365 administration, identity controls and end-user support, ensuring secure, reliable and scalable services while enabling productive work.

We maintain a flexible policy for hybrid work with around 60% in the office. Some travel within and outside the UK may be required as SeeByte grows globally.

Qualifications

• Significant experience in supporting workplace technology, end-user computing or IT service delivery environments.
• Strong experience administering Microsoft 365, Windows and Linux environments.
• Experience managing endpoint devices through modern device management tools and technologies.
• Knowledge of identity and access management principles.
• Experience supporting hardware and software across diverse user environments.
• Strong troubleshooting and problem-solving skills with ability to identify root causes.
• Experience managing incidents, problems and service requests within an IT service management framework.
• Excellent communication skills and ability to work with technical and non-technical stakeholders.
• Ability to prioritise workloads and deliver results in a fast-paced environment.
• Experience producing technical documentation and end-user guidance.

Responsibilities

• Manage and improve SeeByte's endpoint estate, ensuring devices remain secure, compliant and up to date.
• Administer Microsoft 365 services, user accounts, identity management and access controls.
• Support and troubleshoot workplace technologies, including Windows and Linux desktop environments, VPNs, networking devices and enterprise applications.
• Investigate, diagnose and resolve technical incidents, identifying root causes and implementing preventative solutions.
• Manage joiner, mover and leaver processes, ensuring timely access provisioning and equipment management.
• Ensure IT services and support meet SLAs, proactively addressing issues and improvements.
• Coordinate operational changes and releases, assessing impacts and risks.
• Produce and maintain high-quality technical documentation and user guidance.
• Work with Infrastructure, Security and business teams to meet organisational needs.
• Contribute to improvements in employee experience and cyber security practices.

Skills

Workplace IT support

M365 administration

Endpoint management

IAM basics

Hardware & software support

Troubleshooting

ITSM processes

Stakeholder communication

Prioritization

Technical docs

Job description

Role: Senior Workplace Engineer

Location: Bristol

Salary: up to £55K

Job Type: Full Time, Permanent

Because of the nature of the work associated with this post, it is subject to special nationality rules and is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term "UK Nationals" excludes anyone who is a dual national or naturalised British citizen (that is, originally a foreign national).

We maintain a flexible working policy to allow for hybrid working when appropriate. Teams typically spend around 60% of their time in the office, although this may vary depending on project and business needs. At times you may need to attend the office up to 5 days per week. This role may also require occasional travel within and outside the UK.

SeeByte, the global leader in developing smart software solutions for uncrewed maritime systems, is looking to recruit a Senior Workplace Engineer to join our team in Bristol.

This is an exciting opportunity for an experienced IT professional to take ownership of the technologies, services and support that enable our people to work productively, securely and efficiently. You will play a key role in shaping and improving the end-user technology experience across the business, ensuring our workplace environment remains reliable, secure and scalable as the company continues to grow.

Working closely with colleagues across IT, Infrastructure, Security and the wider business, you will drive continuous improvement across endpoint management, service delivery and support operations while helping to ensure that technology remains an enabler of success across the organisation.

Why Join SeeByte?

Founded in 2001 as a spin-out from Heriot-Watt University in Edinburgh, SeeByte is a global software-first leader in maritime autonomy.

We develop software that enables autonomous underwater and surface vehicles to operate collaboratively in complex real-world environments. Today, our technology is trusted by defence, commercial and government customers across the UK, US and allied nations, supporting critical missions where reliability matters most.

As part of our team, you'll work in a collaborative, innovative environment where your expertise will directly support the technologies and people delivering some of the world's most advanced autonomy solutions.

For more information about life at SeeByte, our employee benefits, culture and recruitment process, please visit our Career Site.

Main Purpose of the Role

The Senior Workplace Engineer is responsible for the delivery, support and continuous improvement of SeeByte's workplace technology environment. This includes endpoint management, Microsoft 365 administration, identity and access management, IT service delivery and end-user support.

The role focuses on ensuring colleagues have access to secure, reliable and effective workplace technology while driving improvements that reduce support demand, increase service quality and enhance the overall user experience.

Key Responsibilities

• Manage and improve SeeByte's endpoint estate, ensuring devices remain secure, compliant and up to date.

• Administer Microsoft 365 services, user accounts, identity management and access controls.

• Support and troubleshoot workplace technologies, including Windows and Linux desktop environments, virtual private networks (VPNs), networking devices and enterprise applications.

• Investigate, diagnose and resolve technical incidents, identifying root causes and implementing preventative solutions.

• Manage and support joiner, mover and leaver processes, ensuring timely access provisioning and equipment management.

• Ensure IT services and support consistently meets agreed services levels, proactively addressing issues and suggesting improvements.

• Coordinate operational changes and releases, assessing potential impacts and risks.

• Produce and maintain high-quality technical documentation, user guidance and support materials.

• Work closely with Infrastructure, Security and business teams to ensure workplace technology services continue to meet organisational needs.

• Contribute to ongoing improvements in employee experience, operational effectiveness and cyber security practices.

Key Skills, Experience and Qualifications

We recognise that great candidates may bring different combinations of skills and experience. If you meet many, but not all, of the criteria below, we encourage you to apply.

Essential:

• Significant experience in supporting workplace technology, end-user computing or IT service delivery environments.

• Strong experience administering Microsoft 365, Microsoft Windows and Linux environments.

• Experience managing endpoint devices through modern device management tools and technologies.

• Knowledge of identity and access management principles.

• Experience supporting both hardware and software issues across diverse user environments.

• Strong troubleshooting and problem-solving skills with the ability to identify and address root causes.

• Experience managing incidents, problems and service requests within an IT service management framework.

• Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.

• Ability to prioritise workloads, manage competing demands and deliver results in a fast-paced environment.

• Experience producing technical documentation and end-user guidance.

Desirable:

• Knowledge of networking concepts and troubleshooting techniques.

• Familiarity with information security best practices and compliance requirements.

• Experience driving continuous improvement initiatives within IT support or workplace technology teams.

• Relevant Microsoft, ITIL or other industry certifications.

You Will Stand Out If You:

• Have successfully transformed workplace technology services or support operations.

• Can demonstrate a proactive approach to improving employee technology experiences.

• Have experience working within highly regulated, security-conscious or engineering-focused organisations.

• Enjoy balancing technical problem-solving with service and customer-focused thinking.

• Bring a continuous improvement mindset and a passion for helping people get the best from technology.

At SeeByte, we are committed to creating an inclusive and accessible workplace and supporting employee wellbeing. If you require any adjustments or accessibility support during the recruitment process, please reach out to [e-mail]

All offers of employment will be conditional upon successful completion of a Baseline Personnel Security Standard (BPSS) check. As part of this process, SeeByte collects personal data as defined under UK GDPR including proof of identity, nationality and immigration status, right to work in the UK, employment and/or academic references, and Basic Disclosure information for unspent criminal convictions. Please see our Privacy Notice for further information.